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Sun, Aug 18, 2019 7:10 PM

Answered

Slow Download Speeds R710 Unleashed

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

Responses

368 Messages

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4.8K Points

a year ago

very interesting... that someone else had a issue with slow throughput on 200.5.x fimrware  but on a R500.... this one is a old 2 year old thread... after 200.5.x came out...

https://forums.ruckuswireless.com/ruckuswireless/topics/r500-slow-troughput-high-latency-high-packet...

so 200.4.x was faster..

20 Messages

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372 Points

a year ago

Just got a Ruckus R720, and speeds are max 170-220 when one client is connected. (Iphone 11 or Pixel 4.)

Speeds on our Comcast router were over 400 through the floor. Gigabit fiber line going into the access point provides 800-900mb/s.

Tested with Unleashed 200.5 .6 and .7.

No traffic shaping, QoS, or other limits are in place, and the access point has been set to defaults three or four times.

There are no other neighbors in the 5Ghz band and I'm on a corner lot. The only other network is my Powerline Ethernet one at the bottom of the range, and the Ruckus at the top of the range.

Channel width of 80 for the 5ghz network.

Unfortunately this routers it new enough that I don't see a 200.4 firmware for it. Does that exist somewhere?

368 Messages

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4.8K Points

a year ago

Taylor wall,

    Unfortunately, 200.4.x doesn't support the R720.  You could try standalone firmware 
110.0.0.0.663 and 106.0.0.99.1363..... I suspect 110.x will have that issue too since that version affected the R710 to... but 106.0.0.99.1363 was only released specifically for the R720 or any APs that came out around the time... I know 106.x does not exist for the other APs like R710, R610, R510..

what's also interesting from what I read from two other unleashed users if you turn off encryption should be a lot faster... haven't tested that yet.. but I wonder if the bug has to do with encryption. 

368 Messages

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4.8K Points

a year ago

Taylor wall, 

       Just want to make sure you are not in gateway mode right?

20 Messages

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372 Points

No, I have a Microtik router acting as the gateway, and it assigns all the IP addresses.

(I am using the passthrough ethernet for a powerline ethernet data connection to a box plugged in on the other side of the house, but that device is also getting an IP address from the Microtik router, and even if I unplug it the issue persists.)

R720 is powered by a wall plug so it shouldn't be crippled with one radio either.

368 Messages

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4.8K Points

Taylor Wall,

       Which Mikrotik router do you have? Also I’m assuming  that you tested your wired speeds already with the mikrotik. It’s more likely that it’s the same bug in unleashed, but i had to ask the other questions just to rule out other stuff.

16 Messages

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252 Points

a year ago

I examined the Downloadspeed problem today.
Ruckus R710 with Ipad Air2.
Firmware 200.7xxx

With WPA2 encryption the speed problem is present.
With Radius authentication, the speed problem is also present.
Without Wlan encryption the speed problem is not present.
An open wlan is not a solution, here in Germany that is a problem.

On version 200.4xx or 200.5xx back is no solution for me.
I hope that problem is resolved quickly.

Greetings Mike
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Do you have other than Apple clients, and are you able to evaluate results at the same time?  Are they similar, or only Apple client slower?
Can you do same testing (two client types) on any other model of AP than R710?  It would be helpful to see both client results on two model APs, if possible, on WPA-PSK, AAA, and Open WLANs.

368 Messages

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4.8K Points

Michael Brando,  could this bug be related ER-5956 bug from 2 years ago..which also deals with encryption.  It’s a 2 year discussion forum started out by Kari and you are the one who replied about the bug number.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Interesting possibility, ER-5956 was seen on R500 model AP, with AAA encryption slowing down traffic.

DE provided test code, and CU said it solved his problem.  This fix was incorporated in 200.5.10.0.291 (GA Refresh3) firmware:

https://support.ruckuswireless.com/software/1547-ruckus-unleashed-ap-200-5-10-0-291-ga-refresh3-soft...

20 Messages

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372 Points

a year ago

With WPA2 encryption: 49/110, 45/105, 18/75
Without Wlan encryption: 264/514, 255/508

Tested on a OnePlus 3T.

One a 2012 ThinkPad W530 using Speedtest.net instead of Speedflex is about 50/50 with a password. 100/110 without a password.

Looks like it's an encryption issue. I wonder if removing special characters from the password would do anything?

Can't believe this hasn't been addressed, as few companies are going to want an open WiFi network.

15 Messages

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318 Points

a year ago

I wonder if the bug affects ZD or vSZ controllers in the same way as Unleashed or Standalone?

I guess it hasn't been reported since those enterprise customers care more about airtime fairness than raw single client throughput except maybe those guys running the LinkNYC kiosks since each one is fed by gigabit Internet and speed is sort of their claim to fame (I believe they run vSZ with R720 access points).

Champion

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556 Messages

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10.5K Points

Definitely affects VSZ too starting from 5 or 5.1. Doesn't seem to affect unencrypted networks so that's probably why public hotspots are okay.

16 Messages

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252 Points

a year ago

Michael Brando,

I mostly have Apple devices.
I did a test with Iphone SE.
Report 1 with WPA.
Report 2 Open.
Ruckus R710 200.7xx 5GHz

Test with Ipad and Lenovo Tablet follows.

16 Messages

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252 Points

a year ago

Again Iphone SE.
Report 2 with WPA.
Report 3 Open.
Ruckus R710 200.7xx 2.4GHz




I will also try version 200.4xx and announce here.

16 Messages

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252 Points

a year ago

Again with Iphone SE.
Ruckus R710 200.5xxx 5GHz.
Report 1 with WPA.
Report 2 open.





The Lenovo tablet (Win 8.1) has no speed problems no matter what Ruckus firmware.

I can only determine the speed problem with Apple devices.

I stay first with version 200.5xxx

178 Messages

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2.9K Points

a year ago

We have had a lot of reports coming out of our sites that WiFi has been crap. So we finally rolled back one of our problematic sites last night from vSZ 5.1.2 code to vSZ 5.1.0 ... no problems at all today. There seems to be a issue with recent firmware changes across all Ruckus platforms.

368 Messages

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4.8K Points

a year ago

I still think it’s an issue related to encryption dating back two years ago which was perhaps semi-fixed....but somehow snowballed itself in more recent firmwares

178 Messages

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2.9K Points

Very well could be. Hopefully this thread strikes a cord with development and they can fix it. We were using RADIUS for reference.

368 Messages

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4.8K Points

a year ago

Yes again this bug went unnoticed by ruckus tech support a year ago....Stephen opened a ticket...

 https://forums.ruckuswireless.com/ruckuswireless/topics/r720-ios-performance-horrible-if-wpa2-encryption-enabled-on-fw-110

20 Messages

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372 Points

a year ago

220/530 with the ZoneFlex 106 firmware on an r720. Taking off the password only makes it go to 260/540.

Still can't figure out why the download speed is half the upload speed.

Seriously considering moving to a "Consumer Crap" router, because I swear several of these can consistently do 500/500+ on my OnePlus 3T and don't have issues with iPhones.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Do you have any other than Apple clients Taylor? 

The issues may be iOS default setting specific, and we need to see OTA traces with fast and slow client.
Btw, others mentiond Solo 106 had best throughput too.  And we are preparing an all current AP 114.x Solo AP
firmware over Xmas if my teammate does it, or in early Jan when I can post this new Standalone firmware.
Thanks others who opened tickets, as we now have focus on Unleashed 200.6 and 200.7 throughput for iOS.

368 Messages

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4.8K Points

Michael Brado,

           Can you guys focus on getting the throughput that was on 200.4.x/200.3.x and now that was the best throughput I can get on a r710...... on 200.6.x my throughput is still worse that my Unifi AC LR, but not as bad as 200.7.x
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Yes, that's exactly what we've told DE/QA - to test Open, WPA-PSK, and 802.1x/AAA WLANs on R710 and R720,
using iOS, Android, and Win clients with equivalent radios on 200.6, 200.7 and 200.8 Beta. 

I also expect results to improve future Solo AP images, based on their results/findings.

16 Messages

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252 Points

a year ago

It would be nice if the support would say something.