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Sun, Aug 18, 2019 7:10 PM

Answered

Slow Download Speeds R710 Unleashed

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

Responses

38 Messages

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682 Points

a year ago

200.8.10.3.129 is showing in the Upgrade tab of the Unleashed Dashboard. I will check later what will happen if I upgrade, probably only my R320 master and not the R310... but we will see
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Hello All - Unleashed 200.8.10.3.129 is our Beta for 200.8 and the official GA is not until early January.
We have new IT folks, and needed to work out how to make the Online upgrade load the new GA image AT THAT TIME!
I understand our IT is trying to set things back to 200.7.10.202.92 (200.7 GA Refresh2).
We do not guarantee the Beta images, sorry.  As mentioned, there will be some AP models NOT SUPPORTED, so read
the new Release Notes, when they are posted please.  Thanks!

33 Messages

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536 Points

I just replaced two R700 and a ZA1200 with an R710 Unleashed and an R720 Unleashed.  Same exact location, hard wiring and setup, latest firmware (as of Feb3, 2020).  I also see speeds less than 1/2 of the previous setup.  Somehow, the Unleashed setup refuses to give the same throughput.

368 Messages

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4.8K Points

Bug with the firmware with 802.11ac wave 2 APs. Bug becomes more serious with 200.7.x firmware and sticks around with 200.8.x for whatever reason ruckus engineer support is having trouble reproducing the problem in house at their labs.

33 Messages

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536 Points

I'm using these 2 AP's at home, maybe it's more obvious when there are just a few clients?  With few clients, it's exceedingly obvious that you're just not getting the throughput.  With just 1 computer downloading / speed testing, the problem is very obvious.

368 Messages

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4.8K Points

a year ago

Ok.... I traced it down to when WIFI AC performance starts to get slower. I tested on my R710 with all other APs unplugged so things would be consistent. I started with unleashed firmware 200.2.x , but could not test it with speedflex since speedflex was not supported until 200.3.x.

Wifi speeds on 200.3.x  firmware
on average

533.6 mbps down
779.3 mbps up

Wifi speed on 200.4.x firmware
569 mbps down
759 mbps up

Wifi speed on 200.5.x firmware
336 mbps down
615 mbps up

Note this was done on a Ipad pro 12.9 inch 2018 model which should have two antenna streams.


So starting with firmware 200.5.x  and through 200.6.x wifi speeds dropped a bit from the 500ish mbps range down to the 300 mbps range...

I know the R510 on the 200.6. x firmware averages on the high 250mbps


Also I do believe th R500 and R600 is also affected. I do also have access the A R500 to test.... and as well as R510, and R610.

I do believe the firmware changes with 200.5.x  impact the wifi speeds... and somehow this got made worse on firmware 200.7.x

This is really bad.. I can get faster speeds on a consumer  802.11ac router... starting with firmware 200.5.

Anyway one else wants to test my conclusions with firmware 200.4.x for those that have R510, R610, R710 and R310, R500, R600.?

368 Messages

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4.8K Points

a year ago

again I kept everything at the same channel and 80hz ... so only difference is firmware

368 Messages

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4.8K Points

a year ago

Ventsislav Velkov,

          Do you mind testing and take your R320 offline for now... Just curious see what you get with firmware 200.4.x.

21 Messages

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282 Points

a year ago

I’ll test it tomorrow morning on the 510.

Do you have a link to the firmware?

These are my top speeds as of October after downgrading to 200.6.x.

Brand User

Former Employee

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2.6K Messages

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44.8K Points

Yes, this one please:

https://support.ruckuswireless.com/software/2253-ruckus-unleashed-ap-200-7-10-202-92-ga-refresh2-software-for-r510
Free to download for all users (you only need an email address for a guest account on our Support portal).

368 Messages

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4.8K Points

sergiosoto78,

here's the link for unleashed 200.4.x
https://support.ruckuswireless.com/software/1224-ruckus-unleashed-ap-200-4-9-13-47-ga-software-relea...


be sure to save settings for 200.6.x so you don't have to reconfigure anything if you do any advanced functions.. when and if you restore it back to 200.6.x

Also what's your speed of your broadband again when plugged in direct?

Also I have a suggestion instead of using speedtest app which really only tests your throughput through your internet speed... try downloading Ruckus Speedflex app for iOS and Android. SInce it just tests the actually wifi speed from your device to the Ruckus R510. You'll also need to know your ip address of your ruckus R510.



Brand User

Former Employee

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2.6K Messages

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44.8K Points

a year ago

If anyone did an Online upgrade to the 200.8 beta that was exposed briefly as we tested with IT, please download your Master AP model of Unleashed 200.7.10.202.92 (GA Refresh2) and do a Manual downgrade.

https://support.ruckuswireless.com/products/82-unleashed-and-multi-site-manager#firmwares

The Beta code isn't quite ready for prime time (still a couple bugs, etc) yet, and we may have 200.8 GA this month* (target ETA now Xmas week)

An online upgrade/downgrade version check will not go back to 200.7 release, thanks.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

a year ago

Hello,
   SpeedFlex may not be the best utility, from the Unleashed GUI, which is a SpeedFlex limitation.When running on the Master AP, it would be limited by the AP hardware which is not as powerfulas a ZD, and more as additional features have been added, especially in GW mode...

   Can you test with any other 3rd party wifi testing, which should show better thoughput?

368 Messages

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4.8K Points

a year ago

OK I opened a ticket
Case ID: 01008252


For those that are also having the problem please open a ticket so that way they don't think it's just an individual issue.

You can open it here at this link:
https://support.ruckuswireless.com/cases/new

Please have your serial number of the Ruckus AP ready too.

And for those that are Lennar Smart Homes users please report the issue to Ruckus directly since this is a big problem for end users.

368 Messages

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4.8K Points

looks like I'll have to get some kind of AP support contract or have one of my high end clients get one. This is really irritating.  I wonder for Lennar Home owners should have some kind of support contract that comes with buying the home.

Contacting my local ruckus sales rep

368 Messages

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4.8K Points

looks like I'll have to get some kind of AP support contract or have one of my high end clients get one. This is really irritating.  I wonder for Lennar Home owners should have some kind of support contract that comes with buying the home.

21 Messages

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282 Points

Already on in!

232 Messages

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4K Points

a year ago

Hey, has anyone tested with just the stand-alone firmware?
Whenever possible, I try to remove any other client device from the network (i.E. I'm the only client on my LAN or Wi-Fi) just to remove any other variables from the equation. Regarding speed, I prefer to use an application like IPERF3 to help me sort speed issues, as speeds fluctuate wildly, and it's more insightful to use applications like IPERF3

My Results using Iperf are as follows - my "server (Wired)" is 192.168.1.132 Client is a Macbook pro - Mid 2014



Testing Download Speeds

#iperf3 -c 192.168.1.132 -R

Reverse mode, remote host 192.168.1.132 is sending

[ ID] Interval           Transfer     Bitrate         Retr

[ 10]   0.00-10.00  sec   417 MBytes   350 Mbits/sec    0             sender

[ 10]   0.00-10.00  sec   415 MBytes   348 Mbits/sec                  receiver

Testing Upload speeds.

iperf3 -c 192.168.1.132                         

Connecting to host 192.168.1.132, port 5201

[ ID] Interval           Transfer     Bitrate

[ 10]   0.00-10.00  sec   193 MBytes   162 Mbits/sec                  sender

[ 10]   0.00-10.00  sec   192 MBytes   161 Mbits/sec                  receiver


The IPERF software is available at the URL below. For testing, you will need the software running on two different machines. One running in server mode(-s), the other running as a client(-c)
https://iperf.fr/iperf-download.php

I hope that helps SOMEONE!

368 Messages

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4.8K Points

a year ago

yeah... have tested with ipref3 using my older macbook pro 15 2011 but that's 802.11n..... functions fine with 802.11n devices.. just have issues with 802.11 ac iOS devices on my end. .. I don't have any android devices to test with.  I could look for a iperf3 app to purchase on the app store.. I don't plan on getting any new macbooks or PC laptops til next year.

232 Messages

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4K Points

No purchase necessary! 
https://apps.apple.com/us/app/he-net-network-tools/id858241710

But, you've still got to come up with a wired 'Server'. Got anything with Gigabit ethernet you can plug in?

232 Messages

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4K Points

Also, have you tried just using the stand-alone firmware? I ran my R700 on that for literal years without any issues.

368 Messages

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4.8K Points

Thanks for the tip for the app. Yeah already have iperf3 server running on my Plex server.

Two days ago, I tested out standalone firmware 104.x and no issues can get about 500mbps consistently on my iPad Pro 2018,with speedflex, however when I switched to standalone 110.x firmware, I got 150mbps I think.

anyway, never had any issues with my past clients that got Ruckus 7372.  Which then I decided to get a 2x R710 a few months after it came out in summer of 2015. I ran standalone firmware until unleashed supported  VLANs and several SSIDs. No issues until recent firmware. Most of my devices were 802.11n and a few ac devices.

I’ll be upgrading my bandwidth soon either stick with business class cable or residential fiber or business class fiber. 
Recently, I got myself a r700 off amazon used for $18.99. They were suppose to send me a 7982... I ended up getting two 7982 for a friend and the last order was for myself which turned out to be a r700.  From what I can tell it was from a Audi dealer and they upgraded to MIst APs from juniper since they reused the Mist AP boxes to ship off the old ruxkus APs. 

368 Messages

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4.8K Points

Also, I noticed on eBay,  a few  Resellers that got a bunch of r510 from lennar home builders and resold them as open box items for around $150 each... 
‘And noticed some lennar home owners that got fed up with the r510 and put them for auction and cam get them on average for about $110-$130.

so this slow speed bug is damaging ruckus’s reputation especially to new home owners that come with the r510 and know nothing of ruckus.

21 Messages

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282 Points

Hayk,

I agree that it is damaging the reputation of Ruckus with Lennar hone owners. A lot of my neighbors didn’t have the patience I did, nor the technical ability to trouble shot their own networks and got rid of their 510s.

368 Messages

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4.8K Points

a year ago

So Michael Brado,

       Now you have a fully open ticket # from Cheryl. I guess connected you can connect with Vasanth Edward | Sr. Technical Support Engineer. Again I do believe it impacts not just the R510, R610, R710 and might even impact the R500, R600,.... I have a R500 to test... haven't done that..will do it over the weekend but make note: 200.4.x I can get full speed of what you should get. And then you lose about almost 200mbps starting with 200.5.x and then it drops very noticeable on 200.7,x

I wonder if this will also impact ZD and SZ since the WIFI drivers should be in the same development eh?
 I know it also impacts Standalone firmware too... from 104.x to 110.x
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Thanks Hayk,

    I've escalated your ticket #1008252, and contacted DE/QA to investigate.

Champion

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556 Messages

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10.5K Points

FWIW I also noticed the same thing on R720 with newer ZD builds (forgot which 10.x version, but one of the 10.x's after 10.0 GA) and also vSZ -- vSZ is really easy to test. 3.6.2 is lightning fast, 5.1.x builds had the same characteristic downlink results where the speed start off good for a split second and then decay to 100mbit, but uploads were always in the 500mbit range.

In my experience this affects Wave2 APs the most (R720, R510 in my personal experience), in combination with any Apple or Broadcom based client. Seems like QCA clients and Intel Wifi clients are not as affected.

But yeah, I'd invite QA to try Unleashed 200.6 vs 200.7 against any recent 802.11ac capable iPad or iPhone (made within the last few years) with a static channel + 80MHz out of the box config. I've had this problem on 3 deployments.


With regards to hayk's regression testing, I agree too that 200.4 was the fastest Unleashed release with Wave2 APs. For me the drop between 200.5 and 200.6 was not very noticeable, but the drop in 200.7 was huge. I don't want to roll all the way back to 200.4 as Unleashed has improved in many many other ways in recent releases. It's just the downlink throughput has really suffered.


(P.S. I honestly think this is an upstream regression with your chipset vendor. I have some Meraki APs in my test lab and their Wave2 APs are exhibiting the same behavior with their firmware 26.x vs firmware 25.x, on 26.x speeds start 'good', decay hugely, then slowly inch back up. Based off public info in FCC diagrams, I see the R710/R720 and Meraki's Wave2 APs use the same underlying chipset....

P.P.S. 'good' for Meraki means 25% lower speeds than Ruckus unless standing right in front of their AP. Nobody comes close to Ruckus in antenna design!)

368 Messages

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4.8K Points

Michael Brado,

     Thanks for escalating my ticket, but does that mean I don't have to get a current support contract?  I don 't mind helping out DE/QA team from what I know currently.

368 Messages

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4.8K Points

So finally an Engineering team contacted me... hopefully can start tracing the issue down.... At least I have R710, R610, and R510 and R500 to test with...

Champion

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556 Messages

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10.5K Points

Any luck yet?

I've wondered if the "per packet adaptive tx" algorithm could have something to do with it, perhaps dialing tx power down to a level that affects throughput (maybe good for ultra high density but at expense to individual client throughput). It doesn't seem like there's a way to turn that off, it is included in SmartZone 5 and I am wondering if the same rate control algorithm was introduced into ZD/Unleashed at around the same time.

368 Messages

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4.8K Points

a year ago

I also can confirm this bug also affects the R500 too using unleashed firmware 200.7.x  and 200.6.x
To get the best performance is to drop by down to 200.4.x unleashed firmware. 
When comparing 200.4.x and 200.6.x on the R500 under same conditions etc... we are looking about averaging on downloads with speedflex  on a iPad Pro 2018 
Firmware 200.4.x  Downloads about averaging 220mbps  (downloads speeds are pretty consistent)
Firmware 200.6.x  Downloads about 150-175mbps. (starts out slow and builds up)

As I have noted this also impacts R500 and more likely impacts the R600 for unleashed firmware. 

I also would like to speak on behalf of other R500 and R600 owners that this bug has been around for the last two years which went unnoticed by most people. Because that the R500 and R600 are EOL, I implore Ruckus as a company that is known for it's reputation for their APs for high performance and reliability  to at least consider releasing a new firmware in 200.7.x in fixing this performance issue before abandoning the R500, R600, and possibility the R310. 


 I believe this bug which  a high performance issue is more likely impacting all of Ruckus's 802.11ac wave 1 and wave 2 product lines ranging from Unleashed, ZD, and SZ when developed the same time when the bug first appeared. 

I know this is a educated guess .. but it's something to be explored. 

15 Messages

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318 Points

I'm getting 220mbps currently with Speedflex running on 200.6 unleashed on R500, but i do get worse results with 200.7 (GA and refresh1, haven't bothered to test refresh2). Test client is iPad Air 2.

I'm kinda tempted to test 200.4 now but my internet tops out at 80mbps so it's not really an issue for me...Here in Australia we're unlikely to get much better than 100mbps even for those lucky to be on fibre not vdsl2 like me.

368 Messages

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4.8K Points

JJ, 

I did my tests pretty quick at a relatives place where I setup a r500 for them a few months ago.  So it’s not the same RF environment as I did my tests on my wave 2 APs. However, I am curious to see what you get. But do note, I do believe this bug doesn’t impact impact everyone and depends on rf environment and devices.

I’ll probably redo a test of the r500 in the same conditions as I did with the wave 2 aps soon just to make sure.

368 Messages

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4.8K Points

JJ,

  so it seems... running speedflex on the AP itself on which your WiFi client is connected to is not accurate. Best to setup a iperf3 server and a speedflex server that is on the wired network.  I’m able to pull about 400-500mbps on iperf3 and speedflex  on firmware 200.7.10.200.94 on a r500...so the bug doesn’t really impact wave 1 ap..

as for the r710, r610, r510... the bug is still present even when I improve testing conditions.

368 Messages

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4.8K Points

a year ago

368 Messages

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4.8K Points

a year ago

However what’s interesting,  is the bug impacts encrypted WiFi connection vs open WiFi  from what Bruce mentions in his post.

Michael Brando, can you escalate his ticket if he reopens the ticket?

368 Messages

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4.8K Points

a year ago

 However what’s interesting,  is the bug impacts encrypted WiFi connection vs open WiFi  from what Bruce mentions in his post.

Michael Brando, can you escalate his ticket if he reopens the ticket?