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Sun, Aug 18, 2019 7:10 PM

Answered

Slow Download Speeds R710 Unleashed

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

Responses

116 Messages

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2.3K Points

7 months ago

We are waiting on this as well

178 Messages

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2.9K Points

It's good to know they released the update to all of the home users, while us enterprise customers (with more than 600 deployed APs) just sit here waiting. Awesome. 

116 Messages

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2.3K Points

I am also waiting on the next release of firm for vSZ to fix this issue
https://forums.ruckuswireless.com/ruckuswireless/topics/radius-server-unreachable-events

178 Messages

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2.9K Points

Looks like today might be our lucky day. 

Champion

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556 Messages

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10.5K Points

How come? Is there news of a pending vSZ update?

178 Messages

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2.9K Points

5.2.1 I was told was GA yesterday (may have been GA sooner, but that was what I was told), so why they are slow rolling the update out is beyond me at this point. I was told it just needed to be uploaded.

2 Messages

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90 Points

7 months ago

Thanks for addressing this issue! My faith in Ruckus is restored.

Now, please NEVER do something like this again....

43 Messages

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684 Points

7 months ago

hey guys, check out my r720 post from TWO YEARS ago,  with this exact same issue (standalone and unleashed FWs at the time).   Also i spoke with ruckus support direcly about this issue (phone) and he filed a case at the time,  and i never heard anything further about it.   Very disappointing
ruckus:

https://forums.ruckuswireless.com/ruckuswireless/topics/r720-ios-performance-horrible-if-wpa2-encryption-enabled-on-fw-110

33 Messages

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536 Points

As of this week, we have replaced all Ruckus AP's with a much less expensive competitor and ALL our connectivity problems went away!!!  Problem solved.  We have now switched over every single customer we have as well as our own locations. NEVER RUCKUS AGAIN.  Especially if you have any APPLE clients.
Good luck to all of you.  You're going to need it!

2 Messages

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90 Points

6 months ago

Unfortunately, I spoke too soon. While the performance problem is fixed, now it's a reliability problem.

My clients ramdomly get disconnected. Sometimes they reconnect, sometimes that can't without turning WiFi off and back on. I suspect something's going wrong with the handoff when the clients roam or maybe when the APs change channels? I don't know.

Champion

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556 Messages

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10.5K Points

Clients can cope poorly with channel changes. If you're seeing clients get disconnected frequently, the first troubleshooting I'd recommend is to assign channels statically for all APs. For most Unleashed-sized networks, this shouldn't be too tedious.

1 Message

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62 Points

6 months ago

Already on 200.8.10.3.278 and iOS devices still having vastly different performance to non-iOS devices.  Uploads are stable, downloads start fast then drop immediately, if lucky they come back up.  This is testing a few feet from APs, tested with multiple iOS devices and multiple APs.  All APs are R320s.

2 Messages

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70 Points

4 months ago

So... after all this drama and 200.8.10.3.278 turning out to be stable and fix most of the speed issues, I upgraded one AP over to 200.9.10.4.202 and almost instantly it has reverted back to the subpar speeds seen this thread has been posting on previously.

Why is this happening? Without even going into major details, simple Speedtest.net in 200.8.10 yielded 448Mbps/524Mbps (symmetrical 500Mbps circuit) and on 200.9x it dropped back to 329Mbps/363Mbps. Putting back the original firmware and restoring the conf on it instantly brought the speeds back to what we have been experiencing with the 200.8 fix (almost matching the Speedtest before the upgrade).

 I sincerely hope this is not a repeat of the whole 200.6>200.7 drama that started this whole issue years ago. Is anyone else seeing these speed issues with the new firmware (that I believe was being touted as the new fix for all platforms that has speed issues that 200.8x didn’t fix earlier this year).

8 Messages

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160 Points

4 months ago

I am using 200.8.10.3.290 on T710, seems the issue still exists. I got around  250Mbps/700Mbps, very poor for downloading. Is there a final fix?

10 Messages

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250 Points

4 months ago

Just a note that 200.9.10.4.202 is safe to upgrade to; there's been no regression. My iperf3 tests hold steady and match the throughput of 200.8.10.3.278.

5 Messages

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102 Points

@basteagow  any chance you have upgraded to 212 version and done tests? thanks

5 Messages

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102 Points

202 or 212?

2 Messages

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70 Points

All's still good on 200.9.10.4.212. It only adds support for a new model, so there's otherwise no need to upgrade.

1 Message

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60 Points

2 months ago

Has this issue been resolved, what is the fix?

1 Message

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60 Points

we have deployed 16 Ruckus AP indoor. We get around 550mbps upload and download speed but with iPhone and android phones its less than 300mbps. I have logged a case with Ruckus. Lets wait for  their response.