3 Messages


96 Points

Sun, Apr 4, 2021 9:08 AM

Ruckus R500 status cannot connect to the ZD1100

10 AP Ruckus R500 status cannot connect to the 12-license ZD1100 troller although Upgrading firmware has run for 2 days and the status is repeating.
Anyone here please help me to solve it, thanks!


28 Messages


400 Points

4 m ago

I think this may be a problem with firmware signing: https://forums.ruckuswireless.com/conversations/smartcell-access-points/what-is-the-minimum-standalone-firmware-version-to-connect-ap-to-vsz/5f91c3fa135b77e247906c91

Long story short: download the most recent firmware for both the SD and the APs (standalone) update all manually and try again. For R500 it is possible that you cannot directly update to the most recent version (which should be this one): https://support.ruckuswireless.com/software/2431-zoneflex-solo-access-point-110-0-0-0-2005-ga-software-release-r500#

In this case you need this FW as intermediate (according to this entry: https://support.ruckuswireless.com/articles/000008727): https://support.ruckuswireless.com/software/1016-zoneflex-r500-indoor-ap-104-0-0-0-1347-ga-software-release


149 Messages


2.8K Points

4 m ago

It might be worth it to try a different browser.  A lot of times  browser incompatibility is a problem with ZD1000/1100 controllers.  When you see something flakey, switch browsers and try again. 


Official Rep


1.1K Messages


15.7K Points

4 m ago

Hi Le,

As explained by Lukas, this could be firmware compatibility (image signing compatibility issue).

Please upgrade the controller to highest supported version and then check if APs are connecting or not.

Important Announcement