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Mon, Mar 3, 2014 9:37 PM

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reseting zoneflex 7982

i have a zoneflex 7982 and for some reason im not able to restore it to factory defaul via the reset switch. tried it probable 1000 times. i let it boot up completely, then press the reset for 10 sec and release. but it just refuses to return to default setings.

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Responses

683 Messages

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11K Points

7 years ago

It may be bad hardware that requires an RMA, but try the following:

1) Try the above but disconnect any ethernet ports first.
2) Try to SSH into the device (if you have the credentials) and reset using the command "set factory"
3) Contact support for further diagnostics or an RMA

5 Messages

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120 Points

6 years ago

I'm having the same issue, and unfortunately, I don't know the IP or configuration on the device. I just want to restore to factory defaults. I have a paper clip, Ethernet cable, 7962 AP, and a POE Switch. Is there anything else I should try before RMAing the device? I have two 7962's and neither are resetting to Factory defaults.

5 Messages

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120 Points

6 years ago

Nevermind...it successfully reset, but was not being discovered because the APs are running 9.4 and everything else has been upgraded to 9.8. Please disregard.