R750 unleashed mesh

Hi Michael,

please see my Screenshots. I have all 3 wired connected.

Hi Darrel,

if I believe what you write, why does the product description say exactly the opposite?

As it seems you are an employee of ruckus. I thought that "Meshing" is a core competence of this company, maybe i failed at this Point. 

But if that doesn't work, I'll just have to buy the Netgear Orbi which can do this feature. 

Can I get the money back from Ruckus?

Regards

Hi Smooth,
   Darrell is correct, that R750 does not have Mesh feature (yet)...

It's fairly industry standard practice for the datasheet to describe what the product will eventually be able to do. Usually it is denoted via asterisks or fine print when a feature is not currently available. For the R750 it is understandably complex because certain firmwares have supported mesh on 11ax APs but not all of them, and that's a difficult distinction to capture on a data sheet.

Hello Michael, Hello John,
thank you for your message.
I find the statement very interesting "It's fairly industry standard practice..." that's like Volkswagen saying that the diesel is clean... from my point of view this is rather fraud, because I did some research before buying and took this function as in the datasheet as a basis for my decision. Unfortunately the dealer where I bought the R750 does not take it back, because he says the function is described in the datasheet and therefore no defect. Is it possible to find an agreement with Ruckus? I have invested a lot of money in the R750.

Note that I don't work for Ruckus, please don't take my statements as defending one vendor or another. Just more for your next product you choose, it's important to explicitly check that your use case is supported in the current software available to you. I work with products from many vendors and there are always these kinds of nuances between what is currently supported versus what will be coming in a future software update.

This is not at all the same as DieselGate as this functionality is actually coming and you've been given a timeline for when Unleashed will get mesh for 11ax. Resellers are supposed to have the same timelines and are meant to work with the customer to understand their needs in order to sell them a product, so I think it is on the reseller if Unleashed R750 was chosen.

11ax meshing was enabled in ZoneDirector release 10.3, and I believe R750 support in 10.3.1 MR1 would have made that a supported release.

Wish you the best of luck in getting resolution. Unfortunately enterprise networking products are more complex and confusing to navigate compared to consumer hardware -- there's frequently multiple types of controller architecture and multiple concurrently supported releases of each. This is really where one needs the advice from someone experienced in the platform, whether it's a VAR or someone else.