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8 Messages

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150 Points

Tue, Jan 12, 2021 6:54 PM

R710s rebooting when can't see the gateway, this doesnt happen with R600 on the same switch.

Cluster controller fw - 5.1.1.0.405 

Thu Jan  7 05:15:45 2021     0 day 01:05:17        970 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Thu Jan  7 21:40:10 2021     0 day 16:23:50        971 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Fri Jan  8 06:10:31 2021     0 day 08:29:47        972 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Fri Jan  8 07:03:09 2021     0 day 00:52:03        973 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Fri Jan  8 08:09:03 2021     0 day 01:05:18        974 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Fri Jan  8 16:09:51 2021     0 day 08:00:15        975 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds

R710 fw - 5.1.1.0.624

R600 fw - 5.1.1.0.624

R600 and R710 connected on the same 6450 switch. 

This ONLY happens on R710

Responses

Employee

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306 Messages

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6.1K Points

7 m ago

Hi Evelynda,

It appears as though you have the SmartZone 'AP Reboot Timeout' feature enabled (AP Zone Configuration).  This is where APs are configured to reboot should they loose connectivity with the default gateway or controller IPs.

To prevent this behaviour, please configure as: 0 hour (never reboot).

Further details are here: http://docs.ruckuswireless.com/smartzone/5.1.1/sz100-vsze-administrator-guide/GUID-16CEB869-2426-41A1-B93D-B2C386886D15.html

Hope this helps,
Darrel.

(edited)

8 Messages

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150 Points

7 m ago

Hi Darrel,

Thank you for your help.

However, I dont want to turn this thing off. I just want to know why that only the R710 is behaving this way. We dont have any problem with our R600.

Employee

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75 Messages

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1.1K Points

7 m ago

Can you try and switch the ports being used between the R600 and R710?  If it continues happening there is something with the AP or its configuration but if it stops there could be an issue with the networking or the port itself.  It could also possibly be related to cabling if you don't have high quality Ethernet patches.  Though if it works for the most part, likely there is something within the network causing connectivity to drop between AP and controller.

Do you see anything further in the Logs within SmartZone?

422 Messages

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5.3K Points

6 m ago

And upgrade SZ to 5.2.1 with latest AP patch -- there were some bugs in 5.1.x AP firmware.

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