Skip to main content

Fri, Jul 10, 2020 11:08 AM

R710 ZD Managed corrupt firmware? (can't connect with ssh or http(s)

Hi!

I've bought an 2nd hand Ruckus R710, which I cannot access.
I've reset it multiple times with the reset button on the back.
After reset the pwr led goes from red to solid green.
At that point I can ping it on 192.168.0.1 but there is not webinterface on port 80 or 443.
Trying to ssh to it I only get an connection refused message.

I can see that it broadcasts the wireless network island-xxxx
But I can't connect to it. I've tried the following passwords:
sp-admin
ruckus-sp-admin

ruckus-

Is the firmware corrupted? is there anything else I can do to connect to it?
I guess my next step is to contact the original owner to see if he/she can do an RMA?

I want to run this with standalone unleashed.

Thanks, in advance,
/J

Responses

232 Messages

 • 

4K Points

5 months ago

Rough one. I would get your money back before that 'door closes'. Sounds like the AP you've got is bricked. if HTTP and https are down and SSH refuses the connection, I would spend no more time with it.

9 Messages

 • 

172 Points

2 months ago

Same problem for me. I see the WiFi "Configure.Mexxx" but no luck, phone app says I am connected to the Wifi but hit the Start button and it fails with a message that says Unable to fetch default configuration from the AP.

Did someone brick this?  Can I install the Standalone firmware or a new Unleashed version from the USB on the R710 or is the only want to upgrade to use the CLI or the web administration on the R710 to upgrade the firmware?

Somebody update us on a solution, if any.

Thanks,

John

Employee

 • 

633 Messages

 • 

10.3K Points

Issue already discussed under another thread https://forums.ruckuswireless.com/ruckuswireless/topics/r710-cant-connect-to-web-gui-or-ssh

Seems and RMA.

Regards,
Syamantak Omer

Regards,

Syamantak Omer

9 Messages

 • 

172 Points

RMA will not work, no support contract.  I purchased this thru Ebay, looks like it was originally sold by ECS COMPUTERS (HK) LIMITED but not sure how the guy on Ebay got it.  So, no luck.  I might have just lost $$$   

Employee

 • 

633 Messages

 • 

10.3K Points

Hi John,

We strongly recommend to buy our products only from authorized Ruckus resellers and partners.

Buying from unauthorized third party platforms is risky and even if someone got lucky with the purchase, there will be no support available for any complaint made, for such devices.

Regards,
Syamantak Omer

Regards,

Syamantak Omer

232 Messages

 • 

4K Points

Is this the same AP you came here about 3 months ago? Oh man, I wonder if buyer protection still applies. 

232 Messages

 • 

4K Points

2 months ago

John, get your money back. Waste no time in submitting a claim. 

9 Messages

 • 

172 Points

2 months ago

Thanks Andrew, I will try.  Tempted by the good deal, I have had good luck on other things, but I understand there is risk.  A new one for $800-900 is too much for home, but $275 was something I felt comfortable with.  Hope Ebay gets it back for me.  Now I have to try and convince myself to spend more or bo with a new Ubiquiti AP.

8 Messages

 • 

186 Points

Ebay is really good at buyers protection. I got all money back from my faulty R710. The seller didn't even respond, but they still gave me all money back including import fees to Europe etc. Bought another used R710 which is working great.

232 Messages

 • 

4K Points

2 months ago

UBNT is a fine choice for a Home AP. For me, my Ruckus APs are a source of pride. I have implemented UBNT, Cisco / Meraki / Mist, and Fortinet Wireless solutions. Although Ruckus units (and their various holding companies) aren't without their quirks, I feel they're best in class.