issac_chow's profile

2 Messages

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80 Points

Fri, Jun 5, 2020 8:21 AM

R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005.

R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005. 

Responses

Official Rep

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1K Messages

 • 

15K Points

1 y ago

Hi Issac,

Since you have updated the firmware, I am assuming that you were able to access AP in past. Is that correct?

Please try to factory reset again and use below credentials.

Regards,

Syamantak Omer

2 Messages

 • 

80 Points

1 y ago

all using factory default password, after updated the firmware, go fault to be not able to access.

Official Rep

 • 

1K Messages

 • 

15K Points

Hi Issac,

Is there a controller in the network? Are you sure factory reset was done correctly.

Push and hold the reset button for 12 or more seconds and release it, wait for few minutes and try access the AP.

What error you are getting when you try to SSH or try to access from browser?

Regards,
Syamantak Omer

Regards,

Syamantak Omer

Official Rep

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247 Messages

 • 

4.2K Points

1 y ago

Hi Issac,

I believe you are using the default credentials as username: super and password: sp-admin.
If yes, I hope you have done the factory reset by pressing the "reset" button for 10-12 seconds before releasing the button.

If still having the issue, it is better to try using a different browser\PC just to make sure that the cache is not causing the issue?

If the issue still persists, please contact our support.


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