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9 Messages

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182 Points

Wed, Jul 6, 2016 6:48 AM

r500 can't connect to the internet

Hi,
I've got a Problem with my r500.
We are using multiple r500 AP's and an ZD1200.
But one of the AP's can't connect to the Internet, To test the ap I upgraded her to the unleashed Firmware and it works, so I downgraded it again and now I can't dinf the Problem.

Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

4 years ago

Unleashed firmware will not be recognized by ZoneDirector or SmartZone controllers. 
Try the latest standalone R500 firmware, which can connect with either controller type.
https://support.ruckuswireless.com/software/838-standalone-ap-software-100-1-0-0-432-indoor-aps

9 Messages

 • 

182 Points

4 years ago

thanks for the Anwser,
but I think I found the error 
The AP can't connect to the DHCP, but every other ap can.
I still don't know how to fix this though 
Brand User

Former Employee

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2.6K Messages

 • 

44.8K Points

Please try a factory default of that misbehaving AP...

9 Messages

 • 

182 Points

I already tried this multiple times It can't connect no matter what I do

16 Messages

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314 Points

The R500 has the appropriate firmware (standalone or already ZD-managed required)
are they in the same VLAN?
If they're not, the DHCP server must provide in option 43 the ZD address, without it the AP will never reach it (due to it doesn't know where it is)
HTH

9 Messages

 • 

182 Points

Yes the R500 has the appropriate firmware and they are in the same VLAN

16 Messages

 • 

314 Points

can you verify that the DHCP server is offer an address to the AP?
I just really want to think to the wired-part configuration.
Did you tried to replace with other AP in operatiion?
This is a good advice to define the root of problem.