Question in getting a Ruckus replaced under limited lifetime warranty.
One of my clients who is an end user is getting one of their APs replaced under limited warranty soon.
1) they provided proof of purchases.
2) For some reason the AP comes up with unknown company since when he purchased it online through a known authorized dealer he did not put a company since he is a end user.
3) Ruckus Rep wants them to contact the dealer to change the company name listed. Even though he is an end user ..
Since there is no company name kind of stuck in a loop.. so will have to make an end user name as company name?