Skip to main content

Thu, May 26, 2016 7:38 AM

Problem with Surface Pro

Hello, Community,

I have the following problem.
Im using a Surface pro 3 and a surface pro 4 and they cant stay connected to my Ruckus r500.
They always disconnect after a while.
This Problem seems to be known but I havent found an Solution anywhere.
All Devices are up to date

Responses

12 Messages

 • 

232 Points

5 years ago

We are running smartzone 100 with R500 APs.  Have several surf pro 3 and 4s.  No problems here.

I do remember an issue related to Radius authentication at first, but firmware update to the R500 fixed that issue.

How are your surf connecting/authenticating?

7 Messages

 • 

132 Points

3 years ago

We have R710 units and were experiencing constant disconnects with Surface Pro 3. We turned off VLAN pooling and the issue cleared up.