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Fri, Jan 15, 2021 2:07 PM

My R310 doesn't have 5g signal, but the signal light is normal

My R310 doesn't have 5g signal, but the signal light is normal

I've tried all the available firmware, but the problem still exists

Can you help me find out why there is no 5g signal from my AP log? Thank you

Responses

7 Messages

 • 

234 Points

2 months ago

Hi @li_n y the devices you are connect to your R310 Support 5G if is please login on AP and check events

Sebastiao Paulo Antonio 

21 Messages

 • 

270 Points

2 months ago

If only 2.4G signal is set, the mobile phone can't search for any WiFi signal

Official Rep

 • 

803 Messages

 • 

12.1K Points

a month ago

Hi Li,

Is this AP managed by a controller or you are using it in standalone mode?

Please confirm the firmware version.

If it is running on stand alone mode, make sure you have configured both the radios as 2.4G and 5G radio setting are different in standalone mode.

If you think configuration is correct and still 5G radio is not working, SSH into the AP and run below command.

get wlanlist

This will help us to know if WLAN is created and is showing up for 5G radio or not.

Regards,

Syamantak Omer

21 Messages

 • 

270 Points

rkscli: crashdump show
Crash dump Status:      available

Crash dump file:

WLAN_FW_9888.BIN.wifi1

21 Messages

 • 

270 Points

rkscli: get wlanlist
name          status   type   wlanID   radioID  bssid             ssid          
--------------------------------------------------------------------------------------------------
wlan0         up       AP     wlan0    0        90:3a:72:34:72:58 Wireless1     
wlan1         down     AP     wlan1    0        00:00:00:00:00:00 Wireless2     
wlan2         down     AP     wlan2    0        00:00:00:00:00:00 Wireless3     
wlan3         down     AP     wlan3    0        00:00:00:00:00:00 Wireless4     
wlan4         down     AP     wlan4    0        00:00:00:00:00:00 Wireless5     
wlan5         down     AP     wlan5    0        00:00:00:00:00:00 Wireless6     
wlan6         down     AP     wlan6    0        00:00:00:00:00:00 Wireless7     
wlan7         down     AP     wlan7    0        00:00:00:00:00:00 Wireless8     
wlan100       down     MON    wlan100  0        00:00:00:00:00:00               
recovery-ssid down     AP     wlan102  0        00:00:00:00:00:00 island-347250 
wlan8         up       AP     wlan8    1        90:3a:72:34:72:5c Wireless9     
wlan9         down     AP     wlan9    1        00:00:00:00:00:00 Wireless10    
wlan10        down     AP     wlan10   1        00:00:00:00:00:00 Wireless11    
wlan11        down     AP     wlan11   1        00:00:00:00:00:00 Wireless12    
wlan12        down     AP     wlan12   1        00:00:00:00:00:00 Wireless13    
wlan13        down     AP     wlan13   1        00:00:00:00:00:00 Wireless14    
wlan14        down     AP     wlan14   1        00:00:00:00:00:00 Wireless15    
wlan15        down     AP     wlan15   1        00:00:00:00:00:00 Wireless16    
OK

21 Messages

 • 

270 Points

Everything is normal, is it a hardware problem?

21 Messages

 • 

270 Points

Official Rep

 • 

803 Messages

 • 

12.1K Points

Hi Li,

WLAN0 and WLAN8 are showing up so WLAN is configured or sure.

Could you attach the AP support log?

Also share the screenshot of 5G WLAN configuration page.

Regards,

Syamantak Omer

21 Messages

 • 

270 Points

a month ago

Log file info:

### Device Info ###
Model   : R310
CPU     : 2.00%
Load    : 0.25 0.08 0.05 1/67 6988
Memory  : 171940 KB (free), 16968 KB (cache) 188908 KB (available) 254476 KB (total)
Serial# : 911809003694
Heater Avail: 0
Internal: 4bss 0x5b5a 29 3

### Device Up Time ###
39 mins 26 secs

Current Date/Time : 2020-12-24 15:00:13 GMT

### Board Data ###
name:     R310
magic:    35333131
cksum:    ba3
rev:      5.4
Serial#:  911809003694
Customer ID: 4bss
Model:    R310
V54 Board Type: GD42
V54 Board Class: AP71
Random#:  0000 0000 0000 0000 0000 0000 0000 0000
symimgs:  yes
ethport:  1
V54 MAC Address Pool:  yes, size 16, base 90:3A:72:34:72:50
major:    1280
minor:    11
pciId:    0000
wlan0:    yes 90:3A:72:34:72:58
wlan1:    yes 90:3A:72:34:72:5C
eth0:     yes 90:3A:72:34:72:53
eth1:     yes 90:3A:72:34:72:54
eth2:      -  90:3A:72:34:72:55
eth3:      -  90:3A:72:34:72:56
eth4:      -  90:3A:72:34:72:57
eth5:      -  24:C9:A1:FF:FF:FF
uart0:    yes
sysled:   no, gpio 0
sysled2:  no, gpio 0
sysled3:  no, gpio 0
sysled4:  no, gpio 0
Fixed Ctry Code:  no
Antenna Info:  yes, value 0x00005B5A
usb installed:  no
Local Bus:  disabled
factory:  yes, gpio 8
serclk:   internal
cpufreq:  calculated 0 Hz
sysfreq:  calculated 0 Hz
memcap:   disabled
watchdg:  enabled

### Current GPS Coordinates ###
Just In ...: unknown


### LLDP Info ###
LLDP state: Enabled
LLDP interval: 30
LLDP holdtime: 120
LLDP mgmt: Enabled
LLDP interface:
LLDP on eth0 : Enabled
-------------------------------------------------------------------------------
LLDP neighbors:
-------------------------------------------------------------------------------

### Power Source ###
 0

### TPM Status ###
 1

### Boot Version ###
GD42 1.0.1.51 - built 17:00:14, Mar 11 2015

### Memory Info ###
MemTotal:         254476 kB
MemFree:          171820 kB
Buffers:            4588 kB
Cached:            17088 kB
SwapCached:            0 kB
Active:            19880 kB
Inactive:          14372 kB
Active(anon):      12576 kB
Inactive(anon):        0 kB
Active(file):       7304 kB
Inactive(file):    14372 kB
Unevictable:           0 kB
Mlocked:               0 kB
SwapTotal:             0 kB
SwapFree:              0 kB
Dirty:                 0 kB
Writeback:             0 kB
AnonPages:         12576 kB
Mapped:             8268 kB
Shmem:                 0 kB
Slab:              38044 kB
SReclaimable:        828 kB
SUnreclaim:        37216 kB
KernelStack:        1040 kB
PageTables:          608 kB
NFS_Unstable:          0 kB
Bounce:                0 kB
WritebackTmp:          0 kB
CommitLimit:      127236 kB
Committed_AS:      17976 kB
VmallocTotal:    1048372 kB
VmallocUsed:        4696 kB
VmallocChunk:    1033244 kB















21 Messages

 • 

270 Points

a month ago

### Slab Info ###
slabinfo - version: 2.1
# name                 : tunables    : slabdata   
dot1x_macdb_cache      0      0    160   24    1 : tunables  120   60    0 : slabdata      0      0      0
rl_cache               0      0     96   40    1 : tunables  120   60    0 : slabdata      0      0      0
rflow_cache            4     13    288   13    1 : tunables   54   27    0 : slabdata      1      1      0
dns_cache_ipv6_entry_cache      0      0     64   59    1 : tunables  120   60    0 : slabdata      0      0      0
dns_cache_ipv4_entry_cache      0      0     32  113    1 : tunables  120   60    0 : slabdata      0      0      0
bridge_ipv6db_cache      0      0     64   59    1 : tunables  120   60    0 : slabdata      0      0      0
bridge_ipdb_cache      0      0     64   59    1 : tunables  120   60    0 : slabdata      0      0      0
rudb_cache             4      6    672    6    1 : tunables   54   27    0 : slabdata      1      1      0
bridge_fdb_cache      30     59     64   59    1 : tunables  120   60    0 : slabdata      1      1      0
fib6_nodes            11    113     32  113    1 : tunables  120   60    0 : slabdata      1      1      0
ip6_dst_cache         10     30    256   15    1 : tunables  120   60    0 : slabdata      2      2      0
ndisc_cache            4     24    160   24    1 : tunables  120   60    0 : slabdata      1      1      0
RAWv6                  4      6    608    6    1 : tunables   54   27    0 : slabdata      1      1      0
UDPLITEv6              0      0    608    6    1 : tunables   54   27    0 : slabdata      0      0      0
UDPv6                 18     18    608    6    1 : tunables   54   27    0 : slabdata      3      3      0
tw_sock_TCPv6          0      0    128   30    1 : tunables  120   60    0 : slabdata      0      0      0
request_sock_TCPv6      0      0    128   30    1 : tunables  120   60    0 : slabdata      0      0      0
TCPv6                  5      6   1184    6    2 : tunables   24   12    0 : slabdata      1      1      0
qla2xxx_srbs           0      0     32  113    1 : tunables  120   60    0 : slabdata      0      0      0
jffs2_inode_cache    185    290     24  145    1 : tunables  120   60    0 : slabdata      2      2      0
jffs2_node_frag      270    290     24  145    1 : tunables  120   60    0 : slabdata      2      2      0
jffs2_refblock        68     80    248   16    1 : tunables  120   60    0 : slabdata      5      5      0
jffs2_tmp_dnode        0      0     32  113    1 : tunables  120   60    0 : slabdata      0      0      0
jffs2_raw_inode        0      0     96   40    1 : tunables  120   60    0 : slabdata      0      0      0
jffs2_raw_dirent       0      0     64   59    1 : tunables  120   60    0 : slabdata      0      0      0
jffs2_full_dnode     315    406     16  203    1 : tunables  120   60    0 : slabdata      2      2      0
jffs2_i               66     84    312   12    1 : tunables   54   27    0 : slabdata      7      7      0
squashfs_inode_cache    312    312    320   12    1 : tunables   54   27    0 : slabdata     26     26      0
ext2_inode_cache       0      0    392   10    1 : tunables   54   27    0 : slabdata      0      0      0
dnotify_mark_entry      0      0     56   67    1 : tunables  120   60    0 : slabdata      0      0      0
dnotify_struct         0      0     20  169    1 : tunables  120   60    0 : slabdata      0      0      0
fasync_cache           0      0     16  203    1 : tunables  120   60    0 : slabdata      0      0      0
nsproxy                0      0     24  145    1 : tunables  120   60    0 : slabdata      0      0      0
posix_timers_cache      0      0    104   37    1 : tunables  120   60    0 : slabdata      0      0      0
uid_cache              0      0     64   59    1 : tunables  120   60    0 : slabdata      0      0      0
UNIX                  80     80    384   10    1 : tunables   54   27    0 : slabdata      8      8      0
UDP-Lite               0      0    480    8    1 : tunables   54   27    0 : slabdata      0      0      0
tcp_bind_bucket        9    113     32  113    1 : tunables  120   60    0 : slabdata      1      1      0
inet_peer_cache        1     59     64   59    1 : tunables  120   60    0 : slabdata      1      1      0
ip_fib_alias           0      0     16  203    1 : tunables  120   60    0 : slabdata      0      0      0
ip_fib_hash           13    101     36  101    1 : tunables  120   60    0 : slabdata      1      1      0
ip_dst_cache          12     15    256   15    1 : tunables  120   60    0 : slabdata      1      1      0
arp_cache              6     30    128   30    1 : tunables  120   60    0 : slabdata      1      1      0
RAW                    2      9    448    9    1 : tunables   54   27    0 : slabdata      1      1      0
UDP                   48     48    480    8    1 : tunables   54   27    0 : slabdata      6      6      0
tw_sock_TCP           80     80     96   40    1 : tunables  120   60    0 : slabdata      2      2      0
request_sock_TCP      40     40     96   40    1 : tunables  120   60    0 : slabdata      1      1      0


21 Messages

 • 

270 Points

a month ago

### Himem ###
mem_top = 0xb0000000
High Mem (0xAFFFFC00) size=392
  magic:      0x54545454 0x52434B53
  reset:      0  factory:    0  sw2_reset:      0  sw2_event:    0  post_fail:  0  recovery:   0
  reboot_cnt: 0  total_boot: 12
  reboot_reason: user reboot
  type:       1  index:      4  fis.image: rcks_wlan.main
  BootRom:
  GD42 1.0.1.51 - built 17:00:14, Mar 11 2015

  pci reboot: 0
  miniboot:
  magic:      0x6D696E69
  reboot_cnt: 0

  No Bootline

### Active SW ###
SW Version: 110.0.0.0.2014 based on //depot/release/ap_110.0_solo2 CL 822193


### Firmware Upgrade ###
Check Result: not running

### SW Images on Flash ###

#Main image Control+Header Info#

ipaddr: 
file: R310_200.1.9.12.62.bl7
size: 17940480
MD5 : 6EA22AEE84D67C084D5B47727FD48AB4
type: 0
local_file 

Magic:        RCKS
next_image:   0x130000
invalid:      0
hdr_len:      160
compression:  l7
load_address: 0x80080000
entry_point:  0x80307210
timestamp:    Tue Dec  1 03:33:04 2020
binl7_len:    10993504
hdr_version:  4
hdr_cksum:    0x85C0
version:      110.0.0.0.2014        ( 110.0.0.0.2014 )
MD5:          BD5643CA202618E54C6C69EBF305AC36
product:      zf7752        (0)
architecture: 1
chipset:      3
board_type:   0
board_class:  3
customer:     
Image Sign Type: Fully Signed Image(FSI).

#Back-UP image Control+Header Info#

ipaddr: 
file: R310_200.7.10.202.121 (1).bl7
size: 24563712
MD5 : E20C0452CAAFAE0FCED0510D1DF0BA35
type: 0
local_file 

Magic:        RCKS
next_image:   0x130000
invalid:      0
hdr_len:      160
compression:  l7
load_address: 0x80080000
entry_point:  0x8030D130
timestamp:    Fri Sep  4 06:46:38 2020
binl7_len:    24565596
hdr_version:  4
hdr_cksum:    0xE448
version:      200.7.10.202.121        ( 200.7.10.202.12 )
MD5:          E20C0452CAAFAE0FCED0510D1DF0BA35
product:      zf7752        (0)
architecture: 1
chipset:      3
board_type:   0
board_class:  3
customer:     
Image Sign Type: Intermediate Signed Image(ISI).
Tail start:   0x176cf60

#fw show info#
current primary boot image is Image1

### UPWAR MAC ###
wifi0: war_en=0
wifi1: war_en=0

### Global QOS ###
Ruckus Wireless SmartMedia Global QOS
Tx Failure Threshold:      50
Dead Station Count:        0
Forward to Querier:        Disabled
Directed DHCP:             Enabled
Directed RA:               Enabled
IGMP General Query V2/V3:  Disabled/Disabled
MLD  General Query V1/V2:  Disabled/Disabled
IGMP/MLD/Config Msgs Q'ed: 2/0/1
Clone            InAtomic: 2  !InAtomic: 2
Copy             InAtomic: 0  !InAtomic: 0

TOS Classification:     VoIP=0xE0,0xC0,0xB8, Video=0xA0,0x80, Data=none, Background=none
TOS Marking:            VoIP=0x0, Video=0xA0, Data=0x0, Background=0x0

Tunnel TOS Marking:     Data=0x0 (static TOS), Ctrl==0x0

Dot1p Classification:   VoIP=none, Video=none, Data=none, Background=none
Dot1p Marking:          VoIP=0x0, Video=0x0, Data=0x0, Background=0x0

Heuristic Classifier:          VoIP        Video                Data        Background
Octet Count During Classify:   600        50000                0        0
Octet Window No Classify:      10000        500000                0        0
Flow Maximum Octet Count:      84865        4400065                0        0
Min/Max Avg Packet Length:     70/400          1000/1518          0/0          0/0
Min/Max Avg Inter Packet Gap:  15/275          0/65                  0/0          0/0

Packet Prioritization:          Disabled
Bklog Queue Info       :         0 (max: 0) [size: 1000]
Prioritized Packet Drop:         Voice        Video        Data        Background
Hi-Watermark threshold :         0        0        0        0
Low-Watermark threshold:         0        0        0        0
Packet Drop Count      :         0        0        0        0
Drop State             :         0        0        0        0
Drop State Tripped     :         0        0        0        0

br0   0x8be9a000 dev.ifindex 24 dev.features 0x1800 dev.class_parm 0
br1   0x8beaa000 dev.ifindex 25 dev.features 0xff3865 dev.class_parm 0
wifi0 0x8e360000 dev.ifindex 4 dev.features 0x0 dev.class_parm 0
wifi1 0x8d660000 dev.ifindex 5 dev.features 0x0 dev.class_parm 0

Classification enabled on the following network interfaces
 eth0/0 0x8fb97800 dev.ifindex 3 dev.features 0x8000000 dev.class_parm 0  
wlan0/1 0x8bccc000 dev.ifindex 8 dev.features 0x8000000 dev.class_parm 1 wireless 
wlan1/2 0x8bce8000 dev.ifindex 9 dev.features 0x8000000 dev.class_parm 2 wireless 
wlan2/3 0x8bd04000 dev.ifindex 10 dev.features 0x8000000 dev.class_parm 3 wireless 
wlan3/4 0x8bd10000 dev.ifindex 11 dev.features 0x8000000 dev.class_parm 4 wireless 
wlan4/5 0x8bd2c000 dev.ifindex 12 dev.features 0x8000000 dev.class_parm 5 wireless 
wlan5/6 0x8bd48000 dev.ifindex 13 dev.features 0x8000000 dev.class_parm 6 wireless 
wlan6/7 0x8bd54000 dev.ifindex 14 dev.features 0x8000000 dev.class_parm 7 wireless 
wlan7/8 0x8bd6c000 dev.ifindex 15 dev.features 0x8000000 dev.class_parm 8 wireless 
wlan8/9 0x8bd88000 dev.ifindex 16 dev.features 0x8000000 dev.class_parm 9 wireless 
wlan9/10 0x8bd94000 dev.ifindex 17 dev.features 0x8000000 dev.class_parm 10 wireless 
wlan10/11 0x8bdb0000 dev.ifindex 18 dev.features 0x8000000 dev.class_parm 11 wireless 
wlan11/12 0x8bdbc000 dev.ifindex 19 dev.features 0x8000000 dev.class_parm 12 wireless 
wlan12/13 0x8bdd8000 dev.ifindex 20 dev.features 0x8000000 dev.class_parm 13 wireless 
wlan13/14 0x8bde4000 dev.ifindex 21 dev.features 0x8000000 dev.class_parm 14 wireless 
wlan14/15 0x8bdfc000 dev.ifindex 22 dev.features 0x8000000 dev.class_parm 15 wireless 
wlan15/16 0x8be08000 dev.ifindex 23 dev.features 0x8000000 dev.class_parm 16 wireless 

  
No IGMP Groups for Wireless STAs at time  2065470
  
No IGMP Groups for non-Wireless STAs at time  2065471
  
No MLD Groups for Wireless STAs at time  2065471
  
No MLD Groups for non-Wireless STAs at time  2065471
  
No update history as of time  2065472

21 Messages

 • 

270 Points

a month ago

@syamantak_omer Please help look at the log

21 Messages

 • 

270 Points

The number of words in the log is too long, I can only send you an email, can you tell me your email address

Official Rep

 • 

803 Messages

 • 

12.1K Points

Please open a support case and provide the information there and support team should be able to help you.

Regards,

Syamantak Omer