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270 Points
Fri, Jan 15, 2021 2:07 PM
My R310 doesn't have 5g signal, but the signal light is normal
I've tried all the available firmware, but the problem still exists
Can you help me find out why there is no 5g signal from my AP log? Thank you
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7 Messages
234 Points
2 months ago
Hi @li_n y the devices you are connect to your R310 Support 5G if is please login on AP and check events
Sebastiao Paulo Antonio
If only 2.4G signal is set, the mobile phone can't search for any WiFi signal
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803 Messages
12.1K Points
a month ago
Hi Li,
Is this AP managed by a controller or you are using it in standalone mode?
Please confirm the firmware version.
If it is running on stand alone mode, make sure you have configured both the radios as 2.4G and 5G radio setting are different in standalone mode.
If you think configuration is correct and still 5G radio is not working, SSH into the AP and run below command.
get wlanlist
This will help us to know if WLAN is created and is showing up for 5G radio or not.
Regards,
Syamantak Omer
rkscli: crashdump show Crash dump Status: available Crash dump file: WLAN_FW_9888.BIN.wifi1
rkscli: get wlanlist name status type wlanID radioID bssid ssid -------------------------------------------------------------------------------------------------- wlan0 up AP wlan0 0 90:3a:72:34:72:58 Wireless1 wlan1 down AP wlan1 0 00:00:00:00:00:00 Wireless2 wlan2 down AP wlan2 0 00:00:00:00:00:00 Wireless3 wlan3 down AP wlan3 0 00:00:00:00:00:00 Wireless4 wlan4 down AP wlan4 0 00:00:00:00:00:00 Wireless5 wlan5 down AP wlan5 0 00:00:00:00:00:00 Wireless6 wlan6 down AP wlan6 0 00:00:00:00:00:00 Wireless7 wlan7 down AP wlan7 0 00:00:00:00:00:00 Wireless8 wlan100 down MON wlan100 0 00:00:00:00:00:00 recovery-ssid down AP wlan102 0 00:00:00:00:00:00 island-347250 wlan8 up AP wlan8 1 90:3a:72:34:72:5c Wireless9 wlan9 down AP wlan9 1 00:00:00:00:00:00 Wireless10 wlan10 down AP wlan10 1 00:00:00:00:00:00 Wireless11 wlan11 down AP wlan11 1 00:00:00:00:00:00 Wireless12 wlan12 down AP wlan12 1 00:00:00:00:00:00 Wireless13 wlan13 down AP wlan13 1 00:00:00:00:00:00 Wireless14 wlan14 down AP wlan14 1 00:00:00:00:00:00 Wireless15 wlan15 down AP wlan15 1 00:00:00:00:00:00 Wireless16 OK
Everything is normal, is it a hardware problem?
@syamantak_omer
WLAN0 and WLAN8 are showing up so WLAN is configured or sure.
Could you attach the AP support log?
Also share the screenshot of 5G WLAN configuration page.
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Log file info: ### Device Info ### Model : R310 CPU : 2.00% Load : 0.25 0.08 0.05 1/67 6988 Memory : 171940 KB (free), 16968 KB (cache) 188908 KB (available) 254476 KB (total) Serial# : 911809003694 Heater Avail: 0 Internal: 4bss 0x5b5a 29 3 ### Device Up Time ### 39 mins 26 secs Current Date/Time : 2020-12-24 15:00:13 GMT ### Board Data ### name: R310 magic: 35333131 cksum: ba3 rev: 5.4 Serial#: 911809003694 Customer ID: 4bss Model: R310 V54 Board Type: GD42 V54 Board Class: AP71 Random#: 0000 0000 0000 0000 0000 0000 0000 0000 symimgs: yes ethport: 1 V54 MAC Address Pool: yes, size 16, base 90:3A:72:34:72:50 major: 1280 minor: 11 pciId: 0000 wlan0: yes 90:3A:72:34:72:58 wlan1: yes 90:3A:72:34:72:5C eth0: yes 90:3A:72:34:72:53 eth1: yes 90:3A:72:34:72:54 eth2: - 90:3A:72:34:72:55 eth3: - 90:3A:72:34:72:56 eth4: - 90:3A:72:34:72:57 eth5: - 24:C9:A1:FF:FF:FF uart0: yes sysled: no, gpio 0 sysled2: no, gpio 0 sysled3: no, gpio 0 sysled4: no, gpio 0 Fixed Ctry Code: no Antenna Info: yes, value 0x00005B5A usb installed: no Local Bus: disabled factory: yes, gpio 8 serclk: internal cpufreq: calculated 0 Hz sysfreq: calculated 0 Hz memcap: disabled watchdg: enabled ### Current GPS Coordinates ### Just In ...: unknown ### LLDP Info ### LLDP state: Enabled LLDP interval: 30 LLDP holdtime: 120 LLDP mgmt: Enabled LLDP interface: LLDP on eth0 : Enabled ------------------------------------------------------------------------------- LLDP neighbors: ------------------------------------------------------------------------------- ### Power Source ### 0 ### TPM Status ### 1 ### Boot Version ### GD42 1.0.1.51 - built 17:00:14, Mar 11 2015 ### Memory Info ### MemTotal: 254476 kB MemFree: 171820 kB Buffers: 4588 kB Cached: 17088 kB SwapCached: 0 kB Active: 19880 kB Inactive: 14372 kB Active(anon): 12576 kB Inactive(anon): 0 kB Active(file): 7304 kB Inactive(file): 14372 kB Unevictable: 0 kB Mlocked: 0 kB SwapTotal: 0 kB SwapFree: 0 kB Dirty: 0 kB Writeback: 0 kB AnonPages: 12576 kB Mapped: 8268 kB Shmem: 0 kB Slab: 38044 kB SReclaimable: 828 kB SUnreclaim: 37216 kB KernelStack: 1040 kB PageTables: 608 kB NFS_Unstable: 0 kB Bounce: 0 kB WritebackTmp: 0 kB CommitLimit: 127236 kB Committed_AS: 17976 kB VmallocTotal: 1048372 kB VmallocUsed: 4696 kB VmallocChunk: 1033244 kB
### Slab Info ### slabinfo - version: 2.1 # name : tunables : slabdata dot1x_macdb_cache 0 0 160 24 1 : tunables 120 60 0 : slabdata 0 0 0 rl_cache 0 0 96 40 1 : tunables 120 60 0 : slabdata 0 0 0 rflow_cache 4 13 288 13 1 : tunables 54 27 0 : slabdata 1 1 0 dns_cache_ipv6_entry_cache 0 0 64 59 1 : tunables 120 60 0 : slabdata 0 0 0 dns_cache_ipv4_entry_cache 0 0 32 113 1 : tunables 120 60 0 : slabdata 0 0 0 bridge_ipv6db_cache 0 0 64 59 1 : tunables 120 60 0 : slabdata 0 0 0 bridge_ipdb_cache 0 0 64 59 1 : tunables 120 60 0 : slabdata 0 0 0 rudb_cache 4 6 672 6 1 : tunables 54 27 0 : slabdata 1 1 0 bridge_fdb_cache 30 59 64 59 1 : tunables 120 60 0 : slabdata 1 1 0 fib6_nodes 11 113 32 113 1 : tunables 120 60 0 : slabdata 1 1 0 ip6_dst_cache 10 30 256 15 1 : tunables 120 60 0 : slabdata 2 2 0 ndisc_cache 4 24 160 24 1 : tunables 120 60 0 : slabdata 1 1 0 RAWv6 4 6 608 6 1 : tunables 54 27 0 : slabdata 1 1 0 UDPLITEv6 0 0 608 6 1 : tunables 54 27 0 : slabdata 0 0 0 UDPv6 18 18 608 6 1 : tunables 54 27 0 : slabdata 3 3 0 tw_sock_TCPv6 0 0 128 30 1 : tunables 120 60 0 : slabdata 0 0 0 request_sock_TCPv6 0 0 128 30 1 : tunables 120 60 0 : slabdata 0 0 0 TCPv6 5 6 1184 6 2 : tunables 24 12 0 : slabdata 1 1 0 qla2xxx_srbs 0 0 32 113 1 : tunables 120 60 0 : slabdata 0 0 0 jffs2_inode_cache 185 290 24 145 1 : tunables 120 60 0 : slabdata 2 2 0 jffs2_node_frag 270 290 24 145 1 : tunables 120 60 0 : slabdata 2 2 0 jffs2_refblock 68 80 248 16 1 : tunables 120 60 0 : slabdata 5 5 0 jffs2_tmp_dnode 0 0 32 113 1 : tunables 120 60 0 : slabdata 0 0 0 jffs2_raw_inode 0 0 96 40 1 : tunables 120 60 0 : slabdata 0 0 0 jffs2_raw_dirent 0 0 64 59 1 : tunables 120 60 0 : slabdata 0 0 0 jffs2_full_dnode 315 406 16 203 1 : tunables 120 60 0 : slabdata 2 2 0 jffs2_i 66 84 312 12 1 : tunables 54 27 0 : slabdata 7 7 0 squashfs_inode_cache 312 312 320 12 1 : tunables 54 27 0 : slabdata 26 26 0 ext2_inode_cache 0 0 392 10 1 : tunables 54 27 0 : slabdata 0 0 0 dnotify_mark_entry 0 0 56 67 1 : tunables 120 60 0 : slabdata 0 0 0 dnotify_struct 0 0 20 169 1 : tunables 120 60 0 : slabdata 0 0 0 fasync_cache 0 0 16 203 1 : tunables 120 60 0 : slabdata 0 0 0 nsproxy 0 0 24 145 1 : tunables 120 60 0 : slabdata 0 0 0 posix_timers_cache 0 0 104 37 1 : tunables 120 60 0 : slabdata 0 0 0 uid_cache 0 0 64 59 1 : tunables 120 60 0 : slabdata 0 0 0 UNIX 80 80 384 10 1 : tunables 54 27 0 : slabdata 8 8 0 UDP-Lite 0 0 480 8 1 : tunables 54 27 0 : slabdata 0 0 0 tcp_bind_bucket 9 113 32 113 1 : tunables 120 60 0 : slabdata 1 1 0 inet_peer_cache 1 59 64 59 1 : tunables 120 60 0 : slabdata 1 1 0 ip_fib_alias 0 0 16 203 1 : tunables 120 60 0 : slabdata 0 0 0 ip_fib_hash 13 101 36 101 1 : tunables 120 60 0 : slabdata 1 1 0 ip_dst_cache 12 15 256 15 1 : tunables 120 60 0 : slabdata 1 1 0 arp_cache 6 30 128 30 1 : tunables 120 60 0 : slabdata 1 1 0 RAW 2 9 448 9 1 : tunables 54 27 0 : slabdata 1 1 0 UDP 48 48 480 8 1 : tunables 54 27 0 : slabdata 6 6 0 tw_sock_TCP 80 80 96 40 1 : tunables 120 60 0 : slabdata 2 2 0 request_sock_TCP 40 40 96 40 1 : tunables 120 60 0 : slabdata 1 1 0
### Himem ### mem_top = 0xb0000000 High Mem (0xAFFFFC00) size=392 magic: 0x54545454 0x52434B53 reset: 0 factory: 0 sw2_reset: 0 sw2_event: 0 post_fail: 0 recovery: 0 reboot_cnt: 0 total_boot: 12 reboot_reason: user reboot type: 1 index: 4 fis.image: rcks_wlan.main BootRom: GD42 1.0.1.51 - built 17:00:14, Mar 11 2015 pci reboot: 0 miniboot: magic: 0x6D696E69 reboot_cnt: 0 No Bootline ### Active SW ### SW Version: 110.0.0.0.2014 based on //depot/release/ap_110.0_solo2 CL 822193 ### Firmware Upgrade ### Check Result: not running ### SW Images on Flash ### #Main image Control+Header Info# ipaddr: file: R310_200.1.9.12.62.bl7 size: 17940480 MD5 : 6EA22AEE84D67C084D5B47727FD48AB4 type: 0 local_file Magic: RCKS next_image: 0x130000 invalid: 0 hdr_len: 160 compression: l7 load_address: 0x80080000 entry_point: 0x80307210 timestamp: Tue Dec 1 03:33:04 2020 binl7_len: 10993504 hdr_version: 4 hdr_cksum: 0x85C0 version: 110.0.0.0.2014 ( 110.0.0.0.2014 ) MD5: BD5643CA202618E54C6C69EBF305AC36 product: zf7752 (0) architecture: 1 chipset: 3 board_type: 0 board_class: 3 customer: Image Sign Type: Fully Signed Image(FSI). #Back-UP image Control+Header Info# ipaddr: file: R310_200.7.10.202.121 (1).bl7 size: 24563712 MD5 : E20C0452CAAFAE0FCED0510D1DF0BA35 type: 0 local_file Magic: RCKS next_image: 0x130000 invalid: 0 hdr_len: 160 compression: l7 load_address: 0x80080000 entry_point: 0x8030D130 timestamp: Fri Sep 4 06:46:38 2020 binl7_len: 24565596 hdr_version: 4 hdr_cksum: 0xE448 version: 200.7.10.202.121 ( 200.7.10.202.12 ) MD5: E20C0452CAAFAE0FCED0510D1DF0BA35 product: zf7752 (0) architecture: 1 chipset: 3 board_type: 0 board_class: 3 customer: Image Sign Type: Intermediate Signed Image(ISI). Tail start: 0x176cf60 #fw show info# current primary boot image is Image1 ### UPWAR MAC ### wifi0: war_en=0 wifi1: war_en=0 ### Global QOS ### Ruckus Wireless SmartMedia Global QOS Tx Failure Threshold: 50 Dead Station Count: 0 Forward to Querier: Disabled Directed DHCP: Enabled Directed RA: Enabled IGMP General Query V2/V3: Disabled/Disabled MLD General Query V1/V2: Disabled/Disabled IGMP/MLD/Config Msgs Q'ed: 2/0/1 Clone InAtomic: 2 !InAtomic: 2 Copy InAtomic: 0 !InAtomic: 0 TOS Classification: VoIP=0xE0,0xC0,0xB8, Video=0xA0,0x80, Data=none, Background=none TOS Marking: VoIP=0x0, Video=0xA0, Data=0x0, Background=0x0 Tunnel TOS Marking: Data=0x0 (static TOS), Ctrl==0x0 Dot1p Classification: VoIP=none, Video=none, Data=none, Background=none Dot1p Marking: VoIP=0x0, Video=0x0, Data=0x0, Background=0x0 Heuristic Classifier: VoIP Video Data Background Octet Count During Classify: 600 50000 0 0 Octet Window No Classify: 10000 500000 0 0 Flow Maximum Octet Count: 84865 4400065 0 0 Min/Max Avg Packet Length: 70/400 1000/1518 0/0 0/0 Min/Max Avg Inter Packet Gap: 15/275 0/65 0/0 0/0 Packet Prioritization: Disabled Bklog Queue Info : 0 (max: 0) [size: 1000] Prioritized Packet Drop: Voice Video Data Background Hi-Watermark threshold : 0 0 0 0 Low-Watermark threshold: 0 0 0 0 Packet Drop Count : 0 0 0 0 Drop State : 0 0 0 0 Drop State Tripped : 0 0 0 0 br0 0x8be9a000 dev.ifindex 24 dev.features 0x1800 dev.class_parm 0 br1 0x8beaa000 dev.ifindex 25 dev.features 0xff3865 dev.class_parm 0 wifi0 0x8e360000 dev.ifindex 4 dev.features 0x0 dev.class_parm 0 wifi1 0x8d660000 dev.ifindex 5 dev.features 0x0 dev.class_parm 0 Classification enabled on the following network interfaces eth0/0 0x8fb97800 dev.ifindex 3 dev.features 0x8000000 dev.class_parm 0 wlan0/1 0x8bccc000 dev.ifindex 8 dev.features 0x8000000 dev.class_parm 1 wireless wlan1/2 0x8bce8000 dev.ifindex 9 dev.features 0x8000000 dev.class_parm 2 wireless wlan2/3 0x8bd04000 dev.ifindex 10 dev.features 0x8000000 dev.class_parm 3 wireless wlan3/4 0x8bd10000 dev.ifindex 11 dev.features 0x8000000 dev.class_parm 4 wireless wlan4/5 0x8bd2c000 dev.ifindex 12 dev.features 0x8000000 dev.class_parm 5 wireless wlan5/6 0x8bd48000 dev.ifindex 13 dev.features 0x8000000 dev.class_parm 6 wireless wlan6/7 0x8bd54000 dev.ifindex 14 dev.features 0x8000000 dev.class_parm 7 wireless wlan7/8 0x8bd6c000 dev.ifindex 15 dev.features 0x8000000 dev.class_parm 8 wireless wlan8/9 0x8bd88000 dev.ifindex 16 dev.features 0x8000000 dev.class_parm 9 wireless wlan9/10 0x8bd94000 dev.ifindex 17 dev.features 0x8000000 dev.class_parm 10 wireless wlan10/11 0x8bdb0000 dev.ifindex 18 dev.features 0x8000000 dev.class_parm 11 wireless wlan11/12 0x8bdbc000 dev.ifindex 19 dev.features 0x8000000 dev.class_parm 12 wireless wlan12/13 0x8bdd8000 dev.ifindex 20 dev.features 0x8000000 dev.class_parm 13 wireless wlan13/14 0x8bde4000 dev.ifindex 21 dev.features 0x8000000 dev.class_parm 14 wireless wlan14/15 0x8bdfc000 dev.ifindex 22 dev.features 0x8000000 dev.class_parm 15 wireless wlan15/16 0x8be08000 dev.ifindex 23 dev.features 0x8000000 dev.class_parm 16 wireless No IGMP Groups for Wireless STAs at time 2065470 No IGMP Groups for non-Wireless STAs at time 2065471 No MLD Groups for Wireless STAs at time 2065471 No MLD Groups for non-Wireless STAs at time 2065471 No update history as of time 2065472
@syamantak_omer Please help look at the log
The number of words in the log is too long, I can only send you an email, can you tell me your email address
Please open a support case and provide the information there and support team should be able to help you.
How can we improve?