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4 Messages

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110 Points

Thu, Jan 19, 2017 8:35 AM

IOS devices cannot register device to the wireless network

We have a zonedirector 1200 (9.12.3.0 build 28) and ruckus zoneflex 600 AP's. We want the teacher in our school to register their device with zero-it. This works well for all android and windows devices, but for most IOS devices this does not work. When they get to the 'zero-it portal site' and click register device, nothing happens. When we try to 'bypass' the portal site by going to wifi.ourdomain.com/activate, they can enter the username and password. But again nothing happens. Any ideas ? 

Responses

Brand User

2.6K Messages

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44.8K Points

4 years ago

CNA Bypass?

4 Messages

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110 Points

4 years ago

Does not help, still nothing happens when we click on register device. (clicking on guest acces works)

4 Messages

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110 Points

4 years ago

OK, found the problem.
The newest version of ios (10.2.1) blocked our certificate. We reseted the certificate to default and everything works again.

4 Messages

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100 Points

Where did you reset the certificate? At the ZD controller or at the IOS devices?
What kind of certificate are you using?

4 Messages

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110 Points

We've done the reset on the zonedirector to the default ruckus certificate. It was a ca certificate we made for free from startssl. It worked great on windows/android en older versions of IOS. Only on the newest version of ios we had alot of problems.