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Thu, Aug 31, 2017 9:17 AM

I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

Hello,
I have R300 AP and I can't join it to the ZD1200.

ZD1200 fw is: 9.9.0.0 build 216
R300 fw is: 9.8.3.0.14

When I approve AP on the controller, fw upgrade starts, after that is AP disconnected, after a while fw upgrade starts again and this is happening again and again... (fw upgrade -> disconnected -> fw upgrade -> disconnected.........).

Has anyone an idea how to solve this?

I can't even find 9.9.0.0.216 fw file on the Ruckus website to upgrade this AP manually...

All suggestions are greatly appreciated.. Thank you....

Responses

824 Messages

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13.2K Points

3 years ago

where is this R300?
Is it on the same location as controller ??
Or is it on remote location, connecting back to controller on VPN or MPLS??
do u have more AP's which are connected on controller?

R300 is holding firmware version which controller will accept and will perform upgrade/downgrade on its own... process is failing for some reason which not clear with info from you at this time...

10 Messages

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170 Points

It's in remote location, connecting back through internet (eh.. yes, no tunnel).
I have there 3 APs. Two of them connected back without problems, but the last one is failing.

I also tried to reset that AP to factory default and reinstall fw, I also restarted ZD.

61 Messages

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956 Points

3 years ago

Hi mh,

Please toggle FTP server on the ZD, disable and re-enable it.

Command to disable ftp server on ZD

no ftp

Usage:
ruckus(config-sys)# no ftp
Command to Enable ftp server on ZD

ftp

Usage:

ruckus(config-sys)# ftp
Regards,
Abilash PR.

10 Messages

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170 Points

Thank you, I've tried that, but unfortunately without success.

824 Messages

 • 

13.2K Points

3 years ago

ok. its a MTU related issue...
please review the MTU setting on the controller...

824 Messages

 • 

13.2K Points

3 years ago

ZD GUI -- configure -- AP -- Access Point Policies -- Tunnel MTU --> (To limit the maximum transmission unit size between ZoneDirector and AP, range: 850 ~ 1500)

please note this change will impact all the AP's...

10 Messages

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170 Points

I have changed MTU from 1500 to 800, but it's the same.. Rebooting and upgrading over and over... :(

61 Messages

 • 

956 Points

3 years ago

Hi mh,

If that not work please let me know, I would provide firmware to upgrade the AP to 9.9. firmware version.

Regards,
Abilash PR.

10 Messages

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170 Points

It would be great, thank you...

10 Messages

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170 Points

Thank you! But I can't reach that ZDs FTP in the browser and Filezilla client is throwing "Failed to retrieve directory listing".

10 Messages

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170 Points

Sorry, my mistake... It's working.... :)

1 Message

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62 Points

HELPED ME TOO ! Thank you very much....

61 Messages

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956 Points

3 years ago

Hi Mh,

Please use the below link to download the firmware.

https://bitstream.ruckuswireless.com

FILE: rcks_fw.bl7 8458240 Kb

      AccessCode: 3988c3f4d96f9b60ebee880b82e163f8

Regards,
Abilash PR.

10 Messages

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170 Points

3 years ago

Thank you Abilash P R, AP is connected! 
I really appreciate your help.
And thanks Monnat Systems too!

Best regards,
mh