keith_gipe_clxau0xqf18um's profile

4 Messages

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140 Points

Mon, Feb 3, 2020 3:38 PM

Guest Portal not working on 5.2

After upgrading our Virtual SmartZone and all AP Zones to 5.2, we ran into an issue with the Captive Portal on our Guest SSID's no longer working on R730's and R610's.  I don't know if any other model had the same issue, but after downgrading the AP firmware back to 5.1.2, Captive Portal was working again.  We had tried factory resetting the AP's, moving them to a different controller on same firmware, deleting and re-creating the SSID's, etc.

Support is working to replicate the issue, but wanted to make sure people knew what we ran into in case you see it as well.

Responses

22 Messages

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348 Points

1 y ago

Thank you for this info Keith! This was important to know. By the way, how often do you upgrade the APs? Can they be upgraded automatically by setting up a desired time for upgrade?

22 Messages

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348 Points

1 y ago

Keith, this was important to know. Thanks for sharing your experience!

3 Messages

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102 Points

1 y ago

Hi Keith, we're having the same issue with our R510 and R310 access points and we worked around it by reverting the firmware to a 5.1 release too. Before we open a case, did support solve the problem?

2 Messages

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90 Points

1 y ago

Did you ever get to the bottom of this issue? I've recently upgraded our vSZ-H and suffering the same issue. We are running a mixture of R500, R720 and T300.

2 Messages

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70 Points

1 y ago

I have a fresh install with vSZ 5.2 and R610 APs. The captive portal first works when we deploy it to a fresh added AP. After some time (days?) it does not work anymore.
We are still in development so I don't know exactly how much time it takes until it stops working. 

Once I could get it to work again when I redeploy the WiFi but this does not last long.
I'll revert to 5.1 as you suggested.

Bye Marco

2 Messages

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90 Points

1 y ago

That isn't my experience. I've literally 1 hour ago downgraded our vSZ-H using the below method.

Once logged into vSZ, navigate to "Access Points", from the Access Points dropdown menu, ensure that you change the View Mode to "ZONE"
then select the zone and from the "More" option select "Change AP Firmware"

Having completed downgrading all our zones from 5.2.0.0.699 to 5.1.2.0.373 our portal is now being received by the guest and are now able to continue to their desired web content.

Official Rep

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7 Messages

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142 Points

1 y ago

Hi Everyone,

Did you get the update about the nature of the issue? This is a known defect on 5.2  build 699 with redirection issue on Guest/WisPr portal and is resolved in build 5.2.1 available at Ruckus website or you would need to disable lighttpd on the AP's by using AP CLI script. The command would be "set lighttpd disable".

If any concern or query please let me know. 

Best Regards
Vineet Nejwala

13 Messages

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212 Points

1 y ago

Hi, 
This seems to be a version inconsistency in version 5.2.
Follows:
1. Change the WLAN service to "Standard Usage";
2. Wait for the APs to change the status from "new-config" to "up-to-date";
3. Return the WLAN service to "Guest Access";
4. Wait for the APs to change the status from "new-config" to "up-to-date";
5. Test the Guest Portal.

Official Rep

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7 Messages

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142 Points

1 y ago

Hi Everyone,

Since I am unable to edit my earlier comment let me rephrase. There is a known issue on 5.2.0 code related to redirection issue on Guest/WisPr portal and only available workaround is to disable lighttpd on the AP's by command "set lighttpd disable". This could be used in an AP script and pushed from controller to all connected AP's.

The command is to disable Lighttpd i.e a light weight HTTP Server that will be providing all front end Web services in the AP. It was observed that in 5.2.0 lighttpd process was starting and stopping (crashing) as observed in the logs.

NOTE : This issue still persist on 5.2.1 code though soon an AP patch (to resolve this issue) would be available for 5.2.1.

Best Regards
Vineet

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