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12 Messages


218 Points

Fri, Apr 5, 2019 10:14 AM


Guest Password ask for it everyday (No timeout)

Hello to all.

We have creted a Guest Access SSID, and create a guest password. The password created have no timeout. And are allowed for 1 year.
But the devices ask for the password everyday.

Is this normal? Can be changed?



174 Messages


4.8K Points

2 years ago


In the Advanced settings under the WLAN configuration you can configure a "grace period"

This is the time a client can be disconnected but stay authenticated in the ZD user list

The max value is 144000 minutes - 24000 hours - 100 days.

This is different then idle timeout - idle timeout is the time after a client is no longer seen by an AP after which it clears client data for that device.  If this is set too long AP's will get overloaded with client's and may not let new client connect.  Even if a client device is not actively sending user data the wirelesss card is communicating to the AP and stays associated to the AP.  If the client turns off the device or moves away - idle timeout will clear out the AP freeing up space for more devices.

I hope this information is helpful

Thanks for selecting Ruckus Networks

12 Messages


218 Points

Works like a charm! Thanks.