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20 Messages

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372 Points

Thu, Dec 12, 2019 9:53 PM

Answered

Fixes in January 2020? r720 AP Unleashed Upload Speed Double Download Speed, Up & Down Speeds Half or Less when WPA2 or Hidden SSID Used

Access point is powered by a wall adaptor. Gigabit connection is coming in at 850m/850m as tested by a Thinkpad immediately before plugging the tested Cat6 into the r720.

Using the Unleashed firmware 200.6 or 200.7:
-250m/500m in speedflex using no password, visible SSID
-50m/100m in speedflex using no password, hidden SSID
-160m/480m in speedflex using WPA2, visible SSID

The best case scenario is not secure at all, and still has the issue of download speeds being severely limited. I should have a PoE injector from Ruckus soon to test and see if that makes a difference. Right now no QoS is enabled, 80mhz channel width on 5ghz with no overlap with other networks, the microwave is not running, and I'm in the same room as the router with clear line of sight.

The second ethernet port is used to connect other devices, but when I remove it the speeds are the same.

I've disabled 802.11g clients and made sure nobody else is on the network and the results seem to be the same.

On iPhones in particular (iPhone X and iPhone 11), the speeds are even worse than what I'm getting on a OnePlus 3T from 2017.

I'm going to try the oldest standalone software I can find when I can to see if it has issues. If anyone else has these same issues feel free to comment or post your workaround here.

Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

a year ago

Hi Taylor,

    Can you open a ticket with our TAC for Unleashed speeds over R720 model AP? 
We have a previous thread about R710 models and the APs have different internals.

   I'm seeing/believing that encryption/authentication must play some factor too. Once we
have a ticket, ask the engineer to open a bug, even one for 200.6 and one for 200.7
which need to be viewed separately.  (many reported good results on 200.5 and earlier)

   Your available client types will be very helpful too. This appears to be mostly Apple client
but comparing apples, oranges, and bananas (over a wi-fi trace) can be very informative,
if you're able to recreate your tests when TAC help collect traces.

   Maybe just convert one R720 back to Standalone for further testing in the meanwhile?

https://support.ruckuswireless.com/software/1730-zoneflex-solo-access-point-110-0-0-0-663-ga-software-release-r720

   I do not know what client types, OS, versions our DE/QA used when qualifying the UNL
firmwares, and I've been "giving them an ear full", but Customer data of problems can be
our best way to get to the bottom of this important issue. Thanks.

20 Messages

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372 Points

a year ago

Thanks, I did open a ticket but since I'm not an enterprise customer that was a fruitless exercise. 

Let me know if there is a different place I should put a ticket in. 

-----

Case Number: 01010391

P32019-12-12

PST-r720 AP Unleashed Upload Speed Double Download Speed, Up & Down Speeds Half or Less when WPA2 or Hidden SSID Used

-----

Seems counterintuitive... Supporting me I can test things and have a spare router. If I were  over an enterprise scale network, I'd be quite reluctant to run experiments for Ruckus.

Thankfully I have a spare router and can resell this r720 if there isn't a fix soon. People love Ruckus stuff on Ebay, just disappointing that the r710 on ancient firmware outperforms this.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Thanks for the case number, I can make comments.

366 Messages

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4.7K Points

a year ago

Taylor Wall, 

I found a 1 year post on the r720 related to the same encryption bug. No one noticed this post back then....Stephen the original poster opened a ticket a year ago..

Yeah it seems standalone 106.x was not affected according Stephen’s post.

 https://forums.ruckuswireless.com/ruckuswireless/topics/r720-ios-performance-horrible-if-wpa2-encryption-enabled-on-fw-110


Michael Brado,,

would it be possible if you can find the case number that Stephen opened a year ago?  Same issue encryption issue bug went unnoticed by your own tech support.

20 Messages

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372 Points

a year ago

Looks like this covers the same issue.

https://community.spiceworks.com/topic/1210152-download-speed-50-of-upload?page=2

Tried disabling WMM in the command line and it just made things grind to a halt. I'm in the same room as the router and have moved it and changed the transmit power from auto to high to low.

4 Messages

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92 Points

9 months ago

After 6 months using Ruckus, i am glad that installed
my 3y old Linksys Velop Mesh router.

20 Messages

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372 Points

6 months ago

200.8.10.3.278 gives similar issues with download speeds around 250 and upload over 400. Has an additional issue causing lag for game consoles. Reverted back to 106. firmware.

366 Messages

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4.7K Points

6 months ago

As for the lags and spikes.  Maybe this can help. I know a gamer who uses a r500 and unleashed firmware 200.7.x  who turned off the background scanning which helped with lags and spikes. 

20 Messages

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372 Points

6 months ago

Issue isn't present in 106. Guess it has good default settings? I'll have to check, but if that's the case, it's even more unexcusable to replace good defaults with noticeably bad ones.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

106 what Taylor, that's not an Unleashed firmware version...?
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Hi Taylor, our developers changed WPA2 encryption algorithm in response to a Security Bulletin, that went into Solo AP, ZD, SZ, and Unleashed around Christmas. They are now "adjusting" the changes in each new release.

366 Messages

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4.7K Points

5 months ago

Taylor,  as for your lag spikes....change the freq of background scanning ...

someone suggested it and worked for them 
 https://forums.ruckuswireless.com/ruckuswireless/topics/lag-spikes-when-gaming-every-30-seconds-or-so