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9 Messages

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194 Points

Tue, May 5, 2020 3:44 PM

Answered

Does the vRIoT Controller support the R750?

Hi All

It's not mentioned in the release notes, so I don't know if that's an oversight.. but is the R750 supported by the vRIoT Controller?

For reference:
vSZ: 5.1.2.0.302
vRIoT: 1.5.0.1.21
R750: 5.1.2.0.373

Given that it's the flagship AP and is IoT ready, you'd hope so.. but I'm having issues with them ('IoT Radio not detected', 'Gateway IoT firmware mismatch' etc.) and wonder if it's an 'is it even supported' issue.

Cheers, James

Responses

Employee

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128 Messages

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2.6K Points

6 months ago

Hi James,

SZ should be on 5.2 release to support R750 APs.

Please refer to the below KBA.

https://support.ruckuswireless.com/answers/000008406

-Anusha

9 Messages

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194 Points

Great, thanks Anusha.. appreciate the quick response.  I'll see if we can get the vSZ upgraded.

Employee

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128 Messages

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2.6K Points

Great, let us know if you run into any issues.

-Anusha

9 Messages

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194 Points

Hi Anusha

vSZ was upgraded to 5.2.0.0.699 but the problem persists.  It might be that as per the tech note you referenced, the hot upgrade might not have been applied.  The vSZ in this case, is hosted by a third-party provider, so I can't be sure.

The APs are now at v5.2.0.0.5010.  The tech note says the APs should be moved to the 5.2 zone AFTER the hot upgrade.. will this now cause issues if the hot upgrade hasn't been applied.  I'm assuming the APs should be at 5.2.0.0.5030? (although the reference links in that patch don't mention IoT, or the R750)

Thanks for any further advice..

Cheers, James



Brand User

2.6K Messages

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44.8K Points

6 months ago

See also Ruckus IoT 1.5.0.1 (MR1 Refresh) Release Notes, page 11:

https://support.ruckuswireless.com/documents/3218-ruckus-iot-1-5-0-1-mr1-refresh-release-notes

Compatible Hardware: • C110 Access Point (C110) • H510 Access Point (H510) • R510 Access Point (R510) • R610 Access Point (R610) • R710 Access Point (R710) • R720 Access Point (R720) • T310 Access Point (T310) • E510 Access Point (E510) • T610 Access Point (T610) • R650 Access Point (R650) • R730 Access Point (R730) • R750 Access Point (R750) • T750 Access Point (T750) • M510 Access Point (M510) • I100 IoT Module (I100)

9 Messages

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194 Points

Great - thanks Michael.. I admit I looked at the main support page without checking the PDF itself (it's missing from the page).. good news.

Brand User

2.6K Messages

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44.8K Points

Thanks for pointing that out James, I've included R750 on the Release Notes documentation page!