bastien_lefebvre's profile

3 Messages

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100 Points

Tue, Jan 23, 2018 11:39 AM

Clients disconnection issue

Hi,

We have some issues about clients randomly disconnected from our Wifi.
It happens frequently without clear reason.
When they are disconnected, the can disconnect and reconnect to the network and it's working fine again.
Our Wlan is configured with WPA2/AES security.
No isolation, no captive portal.
We set the inactivity disconnection to 500minutes.
It's configured to provide a VLAN (33)

Our controller is a ZD1200
Firmware : 9.13.2.0 build 33
Our access points are R500

Do not hesitate if you need some more information.

Thank you for your help !

Matthieu

Responses

9 Messages

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190 Points

4 y ago

had seen this issue with ZD3000 and stil having similar issue in Smartzone 100. Sent out multiple OTA captures . Issue still unresolved. All we see on the logs is "reason code 4" - client inactivity timeout and this is happening in IOS devices. Is yours issue the same? @Matthieu

3 Messages

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100 Points

4 y ago

We have this issue especially on windows 7 computers.

For mac addresses that are disconnected, we can see this kind of logs :

STA-DISASSOC-REASON [ieee80211_input(),2097,received IEEE80211_FC0_SUBTYPE_DISASSOC] 10:08:b1:a0:9c:a1 rx_rssi=54,ack_rssi=0,reason=8,freq=2452,chan=9,rx pkt,byte;tx pkt,byte=(4712,1061152,75127,11654925).


I can't see some "reason code 4" - client inactivity timeout" in our logs.

9 Messages

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190 Points

3 y ago

same problem here. Did multiple captures and sent support logs. All we get is reason code 4 as well. It really hard to replicate & customers complain different times of the day in diff location. Not possible to do the entire OTA capture with them.However managed to do OTA but still all Ruckus is saying is reason code 4 . Whats next? BTW this problem started in ZD3000 and still is present in our SZ100 with the latest code.

4 Messages

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90 Points

3 y ago

Try setting qos directed threshhold to 70 and check  form controller. 

3 Messages

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100 Points

3 y ago

Hi, where we find this setting please ?

4 Messages

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94 Points

2 y ago

same issue we are facing in our environment client not disconnects from AP but unable to reach Internet even they are not able to ping Gateway , AP. ..? 

what are the troubleshooting steps for this issue.?
   

1 Message

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60 Points

1 y ago

We have some issues about clients randomly disconnected from our Wifi.
It happens frequently without clear reason.
When they are disconnected, the can disconnect and reconnect to the network and it's working fine again.
ZD1200 & AP R510

4 Messages

 • 

90 Points

1 y ago

Is it happening with all operating system? or any particular devices?

2 Messages

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70 Points

1 y ago

Did anyone here experiencing this issue find a resolution? We’ve been having clients randomly losing network/internet connectivity also. Client appears to still be connected to AP, although suddenly loses network, can’t ping gateway etc.

We’re running vsz-e controller majority r750 and r710 APs.

Also had a support case open with Ruckus for months with no resolution, numerous packet captures, ap support logs etc. no answers as yet.

Thanks in advance.

2 Messages

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70 Points

1 y ago

yes i am facing same issue with ruckus ZD1200 with AP R720 & T310C setup. tried every setting suggested by ruckus but no luck.

 if any one has solution please update.


Issue: Clients are getting disconnected randomly. 

Official Rep

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248 Messages

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4.2K Points

1 y ago

Hi Moshiur,

Can you check the AP Support file and find the disconnection event for the client MAC address?
The event should have the disconnection reason.

1 Message

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60 Points

1 y ago

Hi there, I have a similar issue with some of my wireless clients.  Where do I see the disconnection event reason?  I have looked on the console and selected the AP, then I filtered it to just see one particular client's mac address. I can see them leaving and joining the AP but I don't see a disconnection reason .. .am I looking in the wrong place?
Thanks

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