Chromebooks not connecting and/or losing connection
We have had our Ruckus network set up for almost two years without any problems. Over the last six months I am getting increasing complaints about Chromebooks not being able to connect or losing connectivity randomly.
Tech support keeps telling me the clients are switching between 2.4ghz & 5ghz quickly which is causing the problem. They are saying the issue is "Reason 3" meaning the client is moving between APs or too far from an AP.
These clients are sitting at their desks where they have always had reliable connectivity. They will be working without a problem and suddenly drop connectivity for hours at a time. Then, for no apparent reason, connectivity will return. When they lose connectivity, their computer will still show 2 or 3 bars (with a 40% or higher signal strength.)
I am getting nowhere with tech support. The problem is beginning to affect more of my users. It happens with more than one AP.
We are in the middle to transitioning the majority of our staff to Chromebooks so I need this fix.
I have upgraded to the most recent firmware.
Anyone have any ideas!?!