robert_winther's profile

13 Messages

 • 

268 Points

Mon, May 3, 2021 7:39 AM

BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

I've now experienced this twice, and are currently struggling:

Existing Unleashed Network consisting of 3 R550 APs.

Brand new R550 AP. I've connected it to the network, status is UNKNOWN. App shows the AP is running an older firmware.

Expectation: New AP should upgrade firmware and be part of the network.

What's happening: New AP just keeps restarting, firmware not upgrading

How I've had to resolve it previously: 

  1. Take AP of Network and put it on another network
  2. Reset AP
  3. Create new Unleashed Network
  4. Upgrade firmware to latest version 
  5. Reset AP
  6. Put AP back on the original network (after deleting the AP)
  7. AP joins network

I'm sure this used to work with older versions of Ruckus (R510s) but no longer. Why? Am I missing a step, have Ruckus removed the feature where the AP automatically upgrades its firmware, or is this a known bug?


Thanks!

Responses

13 Messages

 • 

268 Points

3 m ago

Had to do the same again: After upgrading the Firmware manually, the AP had no trouble joining the Unleashed Network.

Ruckus, please fix this bug or tell me what I'm doing wrong. Having to manually update the Firmware for an AP to be able to join an existing network shouldn't be necessary! 

14 Messages

 • 

158 Points

3 m ago

Hi Robert_Winther,

Ruckus Support would need to investigate this issue further. Please feel free to create a case, we will assist you on this further.

Regards,

Parikshith

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