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anthony_7436256's profile

Sun, Nov 5, 2017 3:17 PM

Answered

Apple OSX devices getting no internet while connected to Ruckus APs

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?

Responses

2 Messages

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70 Points

1 y ago

We are having similar problems with a fleet of R700s, R710s, R720s connected back to redundant ZD3000s.

What we have discovered is that standard PSK networks operate fine with Catalina.  We use DPSKs on our main client network and have the exact issues described here.  Multiple disconnects throughout the day.  

Computers with a fresh install of Catalina seem to have less issues, though some still do have issues.  Computers upgraded to Catalina from Mojave or earlier seem to be our biggest issues.

I have an open support case with an engineer that seems interested in the issue, he has been looking into it for 2 months now.

Brand User

Former Employee

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2.6K Messages

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44.8K Points

Hi Erik,

And you're also using CloudPath or not?  Only Apple's latest 'Catalina' version?  Do you have MacBooks, iPhones, iPads and see the same?

2 Messages

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70 Points

Sorry, should have been more specific.  Support case with Ruckus, not Apple.

The network that is having issues is only Macbooks.  Some iPads, but we haven't seen any issues with the iPads, though they might not be up to date.

12 Messages

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190 Points

1 y ago

So we went ahead and tested WPA2-Enterprise (MSCHAP) on 2019 macbook models and no disconnections at all, zero! Reverted to an older 2017 model and the issue returned. 

Also tested radius on cisco ISE, issue persisted (both MSCHAP and EAP-TLS)

We are about to test cloudpath (EAP-TLS), I will revert with findings.

But for our production environment we had to roll out zeroIT SSIDs (riding on WPA2 since we knew that WPA2 is not affected by this issue) which allowed us to continue using SSO (which was one of the reasons for WPA2 Enterprise to begin with). This is until we can find a lasting solution for this issue.