AP7372 has an up time of 3 hours+

AP7372 has an up time of 3 hours+ whereby some amounted to days. This has caused slow connectivity. Please help to identify potential issue.

Responses

james_stevens_7480462

9 Messages

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164 Points

5 years ago

Jayne Chin, What uptime do you normally experience?

What is ruckus standard of usual uptime. However, But normally, all network devices (other brands) should register their uptime since the day they were turned on or the day they were rebooted, or crashed.
So, at that day, there's no manual power cycle or power failure, no one did any firmware upgrade which might cause the AP to reboot itself. So the only explanation left is that device crashed?
Is this is the standard experienced by all Ruckus users.

seanmuir

333 Messages

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5.1K Points

is this AP managed or stand alone?

5 years ago

monnat_systems

824 Messages

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13.2K Points

5 years ago

Jayne,

uptime on Ruckus device you see is primarily after last reboot. if you are not able to make out what would have caused so it would be power reboot, software crash (many reasons within it)

you should pull a AP support of this AP and report it to support dept so that they can review it

seanmuir

333 Messages

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5.1K Points

if the AP has rebooted and you dont have himem enabled you'll get nothing from the AP and the support log will be useless

5 years ago

james_stevens_7480462

9 Messages

•

164 Points

5 years ago

Jayne,

Did you get your uptime and connectivity issue resolved? If so, could you share your findings?

jayne_chin_7509650

AP7372 has an up time of 3 hours+

Responses

james_stevens_7480462

jayne_chin_7509650

seanmuir

monnat_systems

seanmuir

james_stevens_7480462

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