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60 Messages

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1K Points

Thu, Jan 9, 2014 10:32 AM

Answered

7372 locked to wrong country

I have a zf7372 that somehow got locked into NL country code. Perhaps that happened when I took it out of the box and first thing I did was hook it up to a ZoneDirector with NL country code. Now I cannot change the country code back to US, which it was made for.
How do I unlock this? Factory reset and connecting to ZoneDirector will keep saying "wrong country code", CLI also states "illegal to change country code".
Is there a way to reset to "never initialized, pre-country-locked" settings?

rkscli: get countrycode
Country is NL
OK
rkscli: set countrycode US
illegal to change country code

Responses

683 Messages

 • 

11K Points

7 years ago

If you open a support case we can reset it for you.

4 Messages

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100 Points

Tengo el mismo problema tienen solución 

60 Messages

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1K Points

7 years ago

We will do that, thanks.

1 Message

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60 Points

Hi mate,

can you help me?, i have same problem 

246 Messages

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4.2K Points

a year ago

Hi Support Nusanetwork,

Not sure if you still have the same problem. If yes, please open a support case to resolve the issue.

1 Message

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60 Points

a year ago

Is support still available for the 7372? I have the same issue, and when I try to submit a support case, the site says the serial number "asset does not exist".
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Where did you buy your AP?  Your reseller would register your product, unless you bought direct Ruckus support.

4 Messages

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100 Points

10 months ago

hola en la empresa donde yo trabajo compramos zoneflex 7372 que bienvivieron con la reguion "usa" como región , y para mi país seria Uruguay.

es para consultar como se puede modificar 

2 Messages

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76 Points

5 months ago

can you help me?, i have same problem 

30 Messages

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674 Points

5 months ago

Since the vendor is forbidden from letting US users change the country, this forum isn't an ideal place to find a solution.
A google search for ruckus country lock should find a helpful page on GitHub.
Brand User

Former Employee

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2.6K Messages

 • 

44.8K Points

But don't break the law...!

2 Messages

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76 Points

Thanks