Skip to main content

5 Messages

 • 

140 Points

Fri, Sep 12, 2014 4:04 PM

Answered

7363 default username/password not working

i have just acquired 4 7363s (943-7363-UK01) off ebay from two different sellers. These seem to never been used before, but i have performed a hard reset anyway. When plugged into the same VLAN as our ZoneDirector, none of these APs will get discovered.
When reset, they wont default to 192.168.0.1 as they should. Once they obtain an ip from an DHCP server, i am able to get to the logon page, but the default super/sp-admin credentials will not work. I have used Firefox, Chrome and IE, cleared the cache, but still no luck.
Also, the SSIDs, which are being broadcast are 802.11N(2.4) and 802.11N(5), which i cant recall to see when i originally setup the other APs when we purchased ZoneDirector.
Has anyone come across this before? Could these be some custom build APs? Or am i missing something obvious here?

thanks for any help

Responses

99 Messages

 • 

2K Points

6 years ago

It looks like you may have gotten an OEM product, double check the bottom of the AP.  Along with the model and serial number of the unit it should also have a default login IP and password for it.

5 Messages

 • 

140 Points

6 years ago

Hi Sid,
instead of the default IP address, username and password, these APs only have the slogan"Especially tuned for The Cloud Networks" printed on them. Also the old APs are model 901-7363-WW00, the ones in question are all 943-7363-UK01.
As an employee, do you have the power to find out its origin? Is there any way i could find out the correct credentials so i can get them to work?

Thanks
Pav

99 Messages

 • 

2K Points

6 years ago

Can you give me one of the serial number?

5 Messages

 • 

140 Points

6 years ago

One of each:
S/N 381203006508
S/N 111303002114

thanks

99 Messages

 • 

2K Points

6 years ago

Checking

4 Messages

 • 

110 Points

6 years ago

We also have obtained one of these 7363s S/N 961203003086, apparently new.. Labelled 'especially tuned for the cloud networks'. We have tried about every combination of username and password we can think of but have failed to login to it. We don't have a zone director.

I am hoping that Sid or someone else at Ruckus can help or we have an expensive brick!

824 Messages

 • 

13.2K Points

6 years ago

AFAIK, these are configured for Cloud network so will work ONLY with their network unless Ruckus makes or allow changes to work in a standard configuration without which they are useless.

5 Messages

 • 

140 Points

6 years ago

if anyone needs help with this:

ip 10.42.0.22
subnet 255.255.255.0
default gateway 10.42.0.1
prefferred dns 10.42.0.1

username: cloud
password: cloud123

once you log on and change the username and password to super/sp-admin ZoneDirector will pick the AP up without any issues

6 years ago

Hi Sid,

A friend on a trip to China bought me some RUCKUS equipment that I want to use as lab items for in-house training of my technicians.

The ZD1106 works well. The ZF7363 allowed us log in only once using super/sp-admin. After that we are unable t0 use the same credentials. Pings still flow well to 192.168.0.1

There is no information at the back of the AP about user name or admin password

Any idea how to go about resolving this problem?

Thanks

BEN

99 Messages

 • 

2K Points

6 years ago

Ben,

If the AP connects to a ZD, it will use the ZD's admin login info instead of the stand-alone of "super/sp-admin"

Sid

1 Message

 • 

60 Points

5 years ago

Hey guys, we have a similar situation we procured a number of 7363 access points from the following series - 967-7363-JP02, serial number of one of them is 961204008362. 

We're also unable to login, we intend to use this with a zone director 1100 series approved for 50 ap's.

We would appreciate it very much if someone could suggest the login/password for this series and or advise a way to get these to work with our zone director. 

Many thanks!
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

Power on your AP and wait a minute or two to let it fully boot up the operating system.

Use a paperclip to press and hold the indented Hard Reset button, found by the Ethernet ports, for 8 seconds, and then release.

The AP will revert to Factory Default mode (IP = 192.168.0.1, login = super/sp-admin).

Connect your PC with pre-configured IP 192.168.0.x (anything but .1) by Ethernet cable.

Try HTTPS or SSH access to configure the AP.

Prepare it for ZD use with the command "set director ip a.b.c.d" using your ZD's IP address.

Move the AP to the network, where you have a DHCP server, and it should try to talk to your ZD when it comes up again.
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

5 years ago

Ruckus supported ZoneFlex APs all have a 901-7363-xx01 Ordering Part Numbers (OPN).
The APs mentioned in this thread, OPNs beginning with 943-7363-UK01 and labeled "tuned for
Sky Networks", like the 967-7363-JP02, and not recognizing 'super/sp-admin' login credentials
when factory defaulted, are distributed by Service Providers in your country who have custom
parameters which make them only compatible with their equally configured network equipment.

    They cannot be reconfigured for Ruckus product use.  You need to contact the SP who
distributed the product in order to use them. (eBay buyers beware!)

    It is strictly forbidden to exchange/distribute OEM access information regarding their products
on this Forum per our Guidelines.

5 Messages

 • 

100 Points

4 years ago

I need original firmware for Ruckus ZF7363. Xeltek SuperPro I loaded machine

8 Messages

 • 

172 Points

3 years ago

That's a genuine shame! I've got hold of a 943-7363-UK01 and want to use it standalone, yet cannot login with the default credentials, but I can make it work with a ZD at my office, but is useless for me at home!
The S/N in question is 111303003218

If anyone could help me it would be appreciated.

Thanks!