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5 Messages

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60 Points

Wed, Nov 18, 2020 3:31 PM

illegal class reported by PD

I have a Ruckus ICX 7450-48P that is having issues with a few new wireless access points.  Under inline power I am getting a fault error "illegal class reported by PD" for 4 of these ports with these access points.  There are 2 other of these same exact APs plugged into 2 different ports that work fine.  I've doubled checked the config on these ports and compared it to the working ports.  Everything appears identical.  I'm not sure what is causing this issue. 

Responses

Employee

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129 Messages

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46 Points

9 days ago

What is the model of AP? Please also gather:

show inline power

show inline power details

show inline power emesg

(edited)

Support - 1-855-782-5871
https://support.ruckuswireless.com/contact-us

5 Messages

 • 

60 Points

@benbeck   The APs are Ubiquiti UAP-AC-HD.  We've installed over 100 of them in our district over the last week, connected on Ruckus switches, and none of them have had this issue.  Only on this one switch.  

5 Messages

 • 

60 Points

I'm having trouble posting the output from the requested show commands.

Employee

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129 Messages

 • 

46 Points

It's hard to say without being able to see any output. I would recommend opening a support case and gathering a 'show tech' and the data I requested above. That should be a good start in order for one of our engineers to take a look. 

Support - 1-855-782-5871
https://support.ruckuswireless.com/contact-us

5 Messages

 • 

60 Points

I opened a support case yesterday and sent him the logs.  I'm waiting to hear back.  I posted here to see if anyone else had any ideas.  

Employee

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129 Messages

 • 

46 Points

Got it. I would maybe give this a shot and see if anything changes:

conf t

lldp run (ensuring LLDP is on)

interface eth x/y/z

inline power power-by-class 4 (this should be up to 30watts)

or 

interface eth x/y/z

inline power power-limit 30000

Let me know if that changes anything. Also, do your APs use LLDP for power negotiation?

Support - 1-855-782-5871
https://support.ruckuswireless.com/contact-us