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9 Messages

 • 

172 Points

Tue, Mar 5, 2019 2:33 AM

Answered

I have an ICX 7150-C12P and the PoE has switched off.

I have an ICX 7150-C12P. The power was out for several hours and when it came back on the PoE wasn't active. I have done the factory reset about a dozen times and I can't get it back. I've read all these complex instructions on finding IP address, using a terminal prompt etc etc etc. Unfortunately all of that is over my head. Is there a way to manually turn it back on? Any help is greatly appreciated.

Responses

9 Messages

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172 Points

2 years ago

I did eventually find the serial number and was told 3 month warranty. Amazon installed this but didn't leave the box, cables or any documentation. That's frustrating that Ruckus replaced yours but won't stand behind mine. Ironically, right after I typed the last message the power went out for 2 minutes and I have again lost POE. This switch is useless to me and the average consumer. I think I'll drop if off at Lennar's corporate office and explain what they can do with it.

22 Messages

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284 Points

2 years ago

https://support.ruckuswireless.com/to...

Type your S/N into there and see what it says. I absolutely can't believe the same product would have two different warranties.

214 Messages

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3.7K Points

What they told you both is correct let me explain.  It is a limited 90-Day software warranty and a limited lifetime hardware warranty.

You had a hardware issue, David.  Geo most likely has a configuration issue.


******

Being they got Geo into PuTTy, they are already doing some good-will.  My guess is that they will probably help him if he calls back and asks for a manager.  Support has always been good to me.


As for the configuration details, even if Ruckus won't help Geo, I am 95% confident we could help on this forum.  We will need Geo to get the console cable situation resolved, so he can access it and paste some outputs for us such as:

show inline power


and 

show inline power detail

22 Messages

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284 Points

Understood. I appreciate your insight and help.

9 Messages

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172 Points

2 years ago

LOL, it says asset doesn't exist.

22 Messages

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284 Points

2 years ago

Geez.

214 Messages

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3.7K Points

2 years ago

Geo,

Here is where to get the serial:


show version


[email protected]#sh ver

  Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
    UNIT 1: compiled on Oct 11 2018 at 14:00:37 labeled as SPR08080ca
      (29823132 bytes) from Secondary SPR08080ca.bin
        SW: Version 08.0.80caT213
      Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113)
       Compiled on Tue Jul 24 06:23:08 2018
  HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
      Serial  #:ABC1234D0EF  (I changed this, so it isn't a real serial number)
      Software Package: ICX7150_L3_SOFT_PACKAGE
      Current License: 2X10GR
      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
 1000 MHz ARM processor ARMv7 88 MHz bus
 8192 KB boot flash memory
 2048 MB code flash memory
 1024 MB DRAM
STACKID 1  system uptime is 36 day(s) 11 hour(s) 11 minute(s) 1 second(s)
The system started at 02:17:11 Eastern Thu Feb 21 2019


9 Messages

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172 Points

2 years ago

NetWizz, The installer, Amazon, didn't leave the cable that is shipped with the unit. I bought a USB to USB-C cable. I'm not sure what crashed the computer, it worked just fine, but the timeline was turned computer on, download Putty, conference with Ruckus tech, connect to switch, crash. This was several weeks ago. I have been able to get the computer to boot a few times and removed Putty and all junk programs, cleaned everything I could, restarted at least 50 times. It's unstable and I need to reload Windows.

214 Messages

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3.7K Points

I am fairly certain your computer issues are unrelated.

Here is an example of all the log files (12,908) I have saved over the years:




Believe me, if PuTTy or Kitty, a console port, or SSH session was going to mess up a computer... long before now I would have had issues.

9 Messages

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172 Points

2 years ago

I really don't know what happened to the computer, I just know it happened while trying to fix this switch. It's my wife's PC and she rarely uses it. Ruckus would gladly help but I can't do anything until I have time to fix the PC. The reality is that I've spent way to much time trying to fix something I can replace for $100 or less. Time is money and I can't waste any more. If Lennar doesn't replace it, I'll buy something else. I'm sure the Ruckus equipment is great stuff in the right environment, but they don't belong in a home. I do appreciate your help!

214 Messages

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3.7K Points

I am sorry if this was not more helpful, but it sure is strange.  Personally, I would try to remedy the situation in that this really is not a $100 or less switch.  These sell for about $1,299 MSRP new though admittedly most folks get some small discount from their supplier or vendor.

I am honestly not sure if it is broken or not.  You would have to be able to connect to it to troubleshoot it further, but I would expect Lennar to most likely check it out for you.

I would agree that Ruckus is unusual in a home, but these things are workhorses quite honestly!  I have used them to run VoIP phones in a pinch; since, most of our deployments have multiple VLANs - I have trunked those in.  I have used these as a media converter between optical fiber and copper ethernet for an Avaya analog gateway, I have used these with VRRP for fail-over to Cradlepoint during WAN failure, I have used these as small WAN routers, and as a top of rack switch talking back to a Cisco speaking OSPF to exchange routing tables.

Honestly, my experience has been that these are work-horses.  Personally, I would have one in my house no problem, but I can completely see how this is anything but homeowner friendly.

I could mention they actually do have a configuration webpage if you enable it.  It is not on by default, and you are certainly going to have to at least configure an IP address and mask from the console first.  The website really does not do everything, but it is something.  If that is something you want to do and create a topic, I am sure some folks will help.

366 Messages

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4.7K Points

Geo, 

       Did you issue ever get resolved?

9 Messages

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172 Points

Rather than admit that there was something wrong with the unit or that it wasn't setup properly they replaced it with a new one that has worked just fine.

366 Messages

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4.7K Points

sounds great.. again on that product you have a limited lifetime warranty on the hardware.. those really shouldn't fail.. but probably was a bad batch..

1 Message

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60 Points

2 years ago

I am currently having the same issue. bought home through lennar and amazon guy showed up to configure it. everything was working well until recent power surges and that had messed up the ruckus it seems. no LEDs are on. they turn on temporarily for less than 1 second at the beginning of power toggle and turns back off. everything after ruckus switch is disabled. how do i solve it? i read some of the comments above and same as GEO, amazon didn't leave any console cable.

22 Messages

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284 Points

Make sure you have a usb to usb c cable and contact Ruckus customer support.  They will log into the switch and see what's going on.  Mine did the same thing as you are describing and I needed a new switch.  They sent it out next day air and I was up and running in no time.  The switch has a lifetime hardware warranty.

214 Messages

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3.7K Points

If no LEDs at all are on, there is most likely a power or a switch problem.  I would expect at least the PWR light to be on and green.  The SYST light is general on with that model, too.  It is usually amber during boot, then it blinks green, then goes solid green.  Typically the STAT light is green as well.  Otherwise to troubleshoot further you need a USB-A to USB-C or a DB9 to RJ45 and a rollover cable along with a serial port or a USB to serial port.

If you get the USB cable, the device itself emulates a serial port by Silicon Labs.

You can get the COM port number in device manager if on a Windows box.  There are a LOT of tutorials for connecting to these after you have the right cable

2 Messages

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70 Points

a year ago

I purchased a home from Lennar.  I have 2 Rucks R510 APs and 1 ICX-7150-C12P switch box.  I read through this discussion and found it enlightening...but not able to figure out the problem.  I have the same issues as David, Geo, and Yogen.  After a power outage, the box has lost it's ability to power my R510s.  The POE is on for a brief period of time after a "safety pin" reset....then I get the "PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power" message.  I am not a TECH person, but I followed the advise above and have not been successful.  Sigh. 

2 Messages

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70 Points

I downloaded PuTTY and connected my desktop from USB C to USB C. I am in.  I have the same messages and issue that David had.  Awaiting a tech to call me back - hopefully today.

366 Messages

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4.7K Points

I had no idea that Lennar Home builders hired Amazon contractors to install Ruckus APs and ICX switch.. interesting.....

Kevin, you should contact ruckus for a replacement Switch then.

366 Messages

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4.7K Points

a year ago

At least next month in Jan 2020 ruckus will be releasing a unleashed firmware 200.8.x  for the r510 which should have a new feature so that you can manage the icx-7150 switch In unleashed. I guessing it’ll help you get the firmware updated on the switch.