M

4 Messages

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102 Points

Mon, Nov 23, 2020 6:32 PM

Mr

Good morning, I have a Ruckus 1200 and it is out of service, the two ethernet ports do not respond, they stay with the LEDs on permanently and do not show activity. You cannot enter the device through any of the ports (02 ethernber and 01 console) .

Additional how can I recover the license code of my 02 Ruckus 1200

Responses

Official Rep

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1.1K Messages

 • 

15.1K Points

7 m ago

Hi Miguel,

If console is also not showing any logs or login, then there is nothing left.

You can try doing a factory reset once (push and hold FD button for 12 second). If that also doesn't fix the issue, please raise the RMA for the replacement.

For the licenses, support will move the licenses to the replacement device.

Regards,

Syamantak Omer

4 Messages

 • 

102 Points

7 m ago

Thank you very much for answering my ask, can I use the license of the ruckus 1200 fallen in my secondary ruckus 1200???

Official Rep

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1.1K Messages

 • 

15.1K Points

Hi Miguel,

No, you cannot use the AP license of one ZD with another.

If you need time for replacement, you can request for temporary license from our support site (link provided below) and same will be valid for 30 days with ZD's full AP capacity. In the meantime, you can get your faulty device replaced.

https://support.ruckuswireless.com/temp_license_requests/new

Regards,

Syamantak Omer

4 Messages

 • 

102 Points

Thank you a thousand Syamantak Omer,Please could you tell me where I can buy a Ruckus ZoneDirector 1200 and what is the approximate cost ... Ah it's for Lima Peru

Official Rep

 • 

1.1K Messages

 • 

15.1K Points

Hi Miguel,

You can purchase Ruckus devices from our authorized Ruckus partners and resellers.

Please reach out to our sales team and they should be able to help you.

https://www.commscope.com/contact-us/contact-ruckus/

Regards,

Syamantak Omer

4 Messages

 • 

102 Points

7 m ago

Dear Sirs ,
Please could you tell me where I can buy a Ruckus ZoneDirector 1200 and what is the approximate cost ... Ah it's for Lima Peru

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