Documentation Downloads Knowledge How-To Hub Forums Cases Assets Warranty
Skip to main content
P
pavel_sannikov
75 Points

3 Messages

 • 

90 Points

Mon, Jan 11, 2021 6:46 AM

Get non-working web servises after deployment master node of RDD

Hi team!

I deployed master node of RDD, and see "RDD Web: Offline" on splash screen on console.

Also, I got HTTP 503 error code in browser.

How to debug/fix this problem?

I reboot node already - it doesn't help.

Thanks!

Question

 • 

Updated 

5 m ago

12

1

0

Responses

pavel_sannikov

3 Messages

 • 

90 Points

5 m ago

I use RDD-1.11.15-sp-2.0-16gbm.ova for deployment

3

0

xang_xiong

Employee

 • 

5 Messages

 • 

120 Points

Hi pavel_sannikov,

"RDD Web: Offline" usually mean the web server for RDD is not responding to internal request.

Try and re-provision the Node by going to "Menu (F1)" -> "(c) Reprovision".

If that does not help, please reach out to our Team at #DL-RDD-Ops@commscope.com and we can help you troubleshoot further.

Like

5 m ago

0

pavel_sannikov

3 Messages

 • 

90 Points

Hi, Team!

 

We try to do re-provision, but also get error

I'm not sure, what service I must use to reach  #DL-RDD-Ops@commscope.com ? I try to send email to  DL-RDD-Ops@commscope.com but address not found

Like

5 m ago

0

xang_xiong

Employee

 • 

5 Messages

 • 

120 Points

Hi pavel_sannikov,

#DL-RDD-Ops@commscope.com is the full email.  The # at the beginning is part of the email address as well.

Like

5 m ago

0

Important Announcement

Was this helpful?