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Tue, Nov 19, 2019 8:41 AM

Ruckus Cloud - KFM only Error

Since the weekend I have been unable to log into the Cloud dashboard

https://cloud.ruckuswireless.com/redirector?region=EU

I only get "KFM only" displayed.

I have tried using another internet connection and device (at home) and have the same outcome.

I'm based in the UK.

Is there an issue at the moment?

Thanks

Phil

Responses

Employee

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223 Messages

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5.1K Points

a year ago

Hi Phil,

Thanks for flagging this, I'm investigating on your behalf and will keep you posted.

Thanks,
Darrel.

5 Messages

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152 Points

Thanks Darrel - I can confirm that this is still happening today.  I have been unable to access the cloud portal since the weekend and this is obviously extremely frustrating.  

I have logged Support Case 01002386 

Employee

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223 Messages

 • 

5.1K Points

Hi Phil,

Thanks for your reply.  Since my initial post I've logged a support case and it's been prioritised internally to a P1 (the highest level).

In the interim you can use: https://cloud-eu.ruckuswireless.com

I've checked with my own Cloud account and this works fine.

I'll let you know as soon as the final solution has been implemented.

Thanks,
Darrel.