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16 Messages


256 Points

Fri, Jul 12, 2019 9:01 PM


Failed to erase network or make any changes to Ruckus Cloud effective

Every time I try to delete a network or make any kind of change in Ruckus Cloud, I get the error message described below just after pressing OK to confirm the change.

I can navigate through all menu items and view all features, but I can not change, delete or create anything, as I always get this error.

If you ever faced this problem or something like that, please share your experiences.

An Error occurred
{"errorType":"Internal server
error","errorCode":0,"message"."The firmware does not support this AP model

AP R610 - Indoor - FW Version:
1 Venue
8 networks


44 Messages


614 Points

a year ago

Hi Ricardo,

This sounds serious. I am opening a case for you now to gather some information. I will contact you via the case shortly.