D

6 Messages

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234 Points

Mon, Mar 1, 2021 10:02 PM

Setting Up New Lennar Home System

Setting Up New Lennar Home System

Hello experts,

I just moved into a Lennar home with a Ruckus ICX-7150-C12 switch, and three Ruckus R510 WAPs. I have tried following the phone app instructions from this video, and using my laptop and this video, but haven't been successful.

I have ran into several issues along the way (particularly with the phone app), but here's where I am right now:

  • Using the laptop setup instructions, I was able to connect to one of the Configure.Me-xxxxxx Wi-Fi networks.
  • Was able to go over the 5 steps from the setup wizard and create a WLAN.
  • Managed to get the "Congratulations ! Unleashed Master is now configured !" screen.
  • I noticed that after doing this, the power LED in all three WAPs went from blinking green to solid green, and the 2.4 G and 5 G LEDs are now one (orange). the ctrl LED in the primary WAP is also solid green.
  • However, after all this was done, the WLAN SSID I set up was never broadcasted, so I couldn't continue the process. I tried to manually connect to it (in case it was hidden), but that didn't work.

The thing is that, now the Configure.Me-xxxxxx Wi-Fi network has now disappeared, so I don't have anything to connect to to try to configure things again.

I have fiber internet thru AT&T, so I have an BGW320-505 ONT directly connected to the ICX-7150-C12. If I go to my AT&T network app, I can see the ICX7150-C12-Switch and three Ruckus-Unleashed devices (for the WAPs I presume), so I believe all components are online (not sure this helps with the issue, but I figured I would mention the rest of the setup).

I read in a few places to try to connect my laptop to the ICX7150-C12 directly using an ethernet cable to setup/check the network from there. I tried connecting to one of the PoE ports and access 192.168.0.1, but that didn't work. 

Any suggestions on where to go from here would be greatly appreciated.

Responses

Accepted Solution

3 Messages

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92 Points

7 m ago

When I moved into my house, I wasn't able to set up using the Configure.Me-xxxxxxx. Check the inside of your network cabinet.  In the inside of the door was a sticker.  It listed a "WiFi Name" Lennar-xxxxxxxx followed by the password.

Try setting it up that way.

6 Messages

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234 Points

Thanks so much @steve_secor! This is actually what was happening. After going thru the config process, a network with SSID Lennar-xxxxxxxx started showing up instead of the one I had created. Unfortunately, they did not provide me with a password for it, so it seems they need to install a new master WAP that is not pre-configured.

Thanks again!

7 Messages

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120 Points

By default the password for a Lennar-xxxxx SSID is the MAC address of the Access Point.  If there isn't a sticker on the media cabinet door with the password try taking the APs off the ceiling and see if there is a sticker with the SSID and password on one of the them.  If push comes to shove you can reset the APs to factory default by holding down the reset button, which is next to the Ethernet port on the AP.  You need to reset each AP, you want to see configure.me-xxxx appear for each AP in your Wi-Fi list.  Once each is reset, then disconnect two of the access points from the Ethernet.  Then go through the process to configure one of them, but make sure you click the box to make the first one you configure as a "mesh" (I believe it's on the first screen in the unleashed application).  Once the first one is configured and operational, just plug the other two in.  In the unleashed application you should see three access points on the main screen, circle in top right.

6 Messages

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234 Points

Thanks for your reply @david_norton. Yes, the builder said the WAP had to be replaced, but when they came to do this, I realized the password was actually in a sticker under the WAP facing the ceiling, so it was not possible for me to see.

It is good this info is shared here because I am sure many others will face a similar problem.

Thanks again!

1 Message

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60 Points

So your good now correct?

6 Messages

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234 Points

@john_bull Yes! It's been working for over a week now; great interface!

7 Messages

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120 Points

3 m ago

Kind of on/off topic but I have a question..

I have fiber through Cox with a Nokia ONT (not sure of the model number) but shouldn't I be able to plug that ONT directly to my ICX7150-C08P instead of from the ONT, to the cox router/modem then into the Ruckus switch?

My home is broadcasting 2 different Wifi signals... 1 for cox and 1 for the WAPs in my home.

I've been going crazy trying to figure this out ever since I moved in.

Brand User

Official Rep

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65 Messages

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816 Points

3 m ago

Technically, yes. You have 2 options here really. Turn off WiFi in your Cox device if possible, or the solution you are seeking. I'd want to make sure you only have 1 WiFi network in your house, not 2.

However, I'd ensure you're running ICX software 8.0.90d first. You'll probably have to play with the configuration a bit, but not knowing how comfortable you are with the ICX config we can help if you have questions.

(edited)

7 Messages

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120 Points

@matt_klouda would buying my own router be an easier route you think on eliminating the wifi on it?  I don't want to rent hardware that I will never own.  I have been looking into a new router that can pair with my cox stuff.  

Brand User

Official Rep

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65 Messages

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816 Points

If you have a fiber connection in your closet to the Nokia device, there is no reason that won't work on the ICX. You just need an SFP for the ICX. No harm in trying it, just make sure the ICX gets a 10.x.x.x or 192.168.x.x IP address. 

Matt Klouda

Technical Enablement and Content Creator/Host

7 Messages

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120 Points

@matt_klouda any recommendations for a good router that won't break the bank.  I game, stream shows/movies.  

Brand User

Official Rep

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65 Messages

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816 Points

Do you have a fiber connection to the Nokia you're talking about? If so, the ICX is great.

Matt Klouda

Technical Enablement and Content Creator/Host

7 Messages

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120 Points

@matt_klouda so with my ICX-7150-C08P I should be able to go from the Nokia fiber modem straight into the ICX and use my internet via the 2 WAPs I have?

2 Messages

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70 Points

2 m ago

I feel silly after such an extensive thread, but I still can’t get connected. Lennar home came with ruckus system and using spectrum wi-fi but can’t get the ruckus to work. Internet so bad the ring doorbell that also came with house can’t even connect, I’d imagine because ruckus not being utilized. I downloaded the unleashed app and when through the configure me process which at one point said that it was connected successfully, but also that the process failed. I can’t see the configure me network anymore and not sure how to proceed. Any guidance would be appreciated! 

2 Messages

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70 Points

2 m ago

I feel silly after such an extensive thread, but I still can’t get connected. Lennar home came with ruckus system and using spectrum wi-fi but can’t get the ruckus to work. Internet so bad the ring doorbell that also came with house can’t even connect, I’d imagine because ruckus not being utilized. I downloaded the unleashed app and when through the configure me process which at one point said that it was connected successfully, but also that the process failed. I can’t see the configure me network anymore and not sure how to proceed. Any guidance would be appreciated! 

7 Messages

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120 Points

@omar_hatoum when you went through to setup did you use the typical installation?  During the setup it asks you to configure the SSID of the Ruckus WAP.  Assuming you did that do you see that SSID being broadcast in the list of available wifi networks on your phone/tablet?  If not and you don't see configure.me.xxxx either than I suggest you reset the WAP to factory default and start over.  To reset the WAP you need to take it off the ceiling (look at user manuel for details), but there is a small hole, usually just above the 2.4Ghz LED that you need to insert the removal pin into, you will then be able to slid the WAP towards you, parallel to the ceiling and it will drop down.  From there find the reset button, usually near the Ethernet port on the WAP.  Using the removal pin, hold down the reset button until you see the green LED on the Ethernet port go off.  At this point you need to wait about 3 minutes for the WAP to reset and start broadcasting configure.me again.  Then you can start over.  Be sure there is an Ethernet cable going between a LAN port on you router and one of the Ethernet ports on the Ruckus switch.  You should be using one from the block of 12 ports.  Not all those ports that look like Ethernet ports are Ethernet, it's common for the ISP installer or electrician to plug the Etbernet cable from the router into the wrong port on the switch.

410 Messages

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5.2K Points

@omar_hatoum 

I hope you resolved it by now... If not just read my instructions below.

410 Messages

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5.2K Points

Also I suggest upgrading the firmware to 200.10.x.x.246 

2 Messages

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70 Points

2 m ago

I've been having a problem with ruckus and now they said that beginning July...ruckus will no longer help fix anyone who bought a home with Lennar!!!

I'm at a loss and don't know what to do! I've been using my wifi for a few weeks now! Help!!!

410 Messages

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5.2K Points

@ailien_aguda 

First of all,  find out how many Ruckus R510 are in the house?  If you have 2 or 3 R510 then that is the number of resets you will have to do physically. 

You will need a ladder and need to reset each Ruckus r510 device . You’ll need a paper clip to hold down the reset switch for at least 10secs-15secs.

Note this will be a little tricky for you as an inexperienced user. 

What I would suggest is to found out, at the switch level,  which Ethernet cable goes to each r510.  Unplug all the Ruckus R51O from the switch while keeping track which port  it goes to.  Once that is all done select one of the Ruckus r510 as it will be considered later on as the Master AP.  While all the other  R510 are off and unplugged but one R510 should be plugged in and that single powered one is the one we will initially reset physically with the paper clip.  The reason why we want the other Ruckus r510 off is the fact that if you reset one of the Ruckus R51O while the non-reset Ruckus 510 is still active , the non-reset will automatic reconfigure the old settings to the reset Ruckus R510. Basically you want to reset each Ruckus R510 at a time while the others are off. Failure to so will result to older previous settings which doesn’t help you. 

Once you get them all reset and only one powered at a time, each of them will broadcast configureme-xxyy (each of them will have a slightly different number). Again at this point only one active Ruckus R510 while the others are off)

I suggest using a laptop the next step vs using the Ruckus Unleashed app since there is a high chance that your Ruckus R510 APs are using older firmware 200.5.x or 200.6 which I found not as reliable connecting to the Unleashed.app.

Please following this video for configuration. 

https://youtu.be/j8I5aVwMNMg

It should look closely to yours since this video was done 4 years ago and your firmware would likely be outdated.

Once your Ruckus Wifi is setup and working on the first Master device that you just configured. Then just plug in the other Ruckus R510 devices that have already been reset.  At this point the Master Device will find the new un-configured  Ruckus R510 and automatically configure them and adaptive them.  These other wifi APs will then become a member of the Wifi APs. Give them a few mins to configure.   

Once the other floors are working then  disable  the Wifi on your ISP router. You want to disable it since it would be also adding wifi inference in your home and competing against the Ruckus Wifi network. 

Again, I’m assuming your  Modem/router/Wifi combo  is directly plug into the Ruckus Switch. 

So at this point ISP router will be your modem and router with Wifi disabled on it while the Ruckus will be handing your Wifi function only.

Anyway log again with your laptop to https://unleashed.ruckuswireless.com

Go to the Admin tap and look for upgrades/update… up date to the latest one online and bring it up to 200.10.10.5.246.. if that version is not available update to the latest one that is available to you and then reboot. After rebooting and log in and check for updates again til you get up to 200.10.10.5.246. 

 

Once that’s all working then I want you to assigned a permanent static IP for each Ruckus AP. This should be in your DHCP settings on your ISP Router or Main  router for Static IP assignments. 

 If you still how questions or still need help, let me know. 

Oh One more thing. To unmount the Ruckus R510 off the Ruckus Mounting Bracket on the ceiling you need to use a paper clip in a hole at the front of the Ruckus R510 where the Status LEDs are which is considered the front. Slightly above the LEDs you will find a paper clip hole.  Push a paper clip into it to unlatch the locking mechanism and pull forward towards the front of the LEDs and slide down. Once the Ruckus R510 is dismounted,  you can push the paper clip into the reset hole and hold down for 10-15 secs which will reset that single Ruckus Device. 

Here’s a diagram which will help you in locating in locating the hole to press to unlock the locking mechanism.

https://usermanual.wiki/Ruckus/R51020QSG2020800709400012020Rev20D202020160128.1280373443.pdf

Also make note of your IOT Wifi devices on what network wifi name it's connected to ... since if it's connected to your existing ruckus Wifi network which you have no idea... and suddenly you reset it and change the name and the device can not find the wifi network. Then you might need to reset that IOT device and reconfigure it.  Just a word of warning. As for now I know that older Lennar Smart homes used the Ring Doorbell Pro/elite which has POE.... whatever ring camera you have it has POE but the older version. 

In Summary,  you should be fine once you are able to reset all the Ruckus R510 one at a time while the others are powered off and so on. Make sure you only work on one at a time while leaving them off. This step is very important.  Once you reset all, just power up the one you will consider it master and follow the video instructions for unleashed setup which is pretty easy.  After the first one is setup and working. Then just plug in the Ruckus of the R510s then it will auto configure from the master.   

As for now, I do know Lennar Smart Homes starting in March 2021 started using Eero 6 Pro for their smart homes which I consider it a downgrade.  The reason why I know that is the fact one of my friends just bought a house and was finished July 2021 and it came with that. I guess Amazon pushed a lot of weight in having them switch from Ruckus.  If you still need help Let me know. I think Lennar did not have a good system in setting up the Ruckus APs..

(edited)

7 Messages

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120 Points

1 m ago

You can request a technician come and troubleshoot the issue.  This is arranged through Amazon.  Go to this link for further information. 

https://www.amazon.com/Amazon-In-Home-Support-Lennar/dp/B0756L8YNX

2 Messages

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70 Points

1 m ago

I recently moved into a new Lennar townhome and am having issues setting up the Ruckus devices-

we have AT&T fiber set up by our home's smart panel on the 3rd floor. I followed all instructions by plugging a provided ethernet cable from the Switch to our AT&T router. We have 3 WAPs, one on each floor, which turned on. The "Lennar-XXXXXX" network showed up under my Wifi options, and I entered the provided password. I logged on to Ruckus Unleashed, clicked my network, and changed the name/password. When I go back to my phone's Settings and wifi options and click that network, it says my password is incorrect. It's possible I incorrectly typed it but I tried many iterations. Is there any way to reset this password? I can't do so on the Ruckus Unleashed app because I can't get connected to the home wifi network to use the app. 

Additionally, I went the other route by connecting to the "Configure.me" network, created a new name and passoword, SSID, etc. While this worked, I don't see that wifi name as an option to connect to (maybe since I now made 2?)

I also tried taking the WAP off the ceiling on the 3rd floor and doing a factory reset (held for 30 sec), but the initial wifi network I created (that tells me my password is incorrect) stills hows up and so doesn't seem to be truly reset.

Any help would be appreciated!

410 Messages

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5.2K Points

@adarsh_manjunath ,

 As you know by know if you reset One Ruckus AP physically while the others Ruckus APs are still on. It was be Adaptive by the other APs and reconfigured again with the older settings... You need to have all the APs off and select one on and reset it that single one. Then you need to shut off that one and Reset another one while the other APs are off. Once all the APs are all reset. Select one to configure and power that up. Once that's configured. You can power on the other APs (that have been reset) and the Master AP that you configured will auto configure the other APs. Failure to do this procedure will result to older settings.   Reason why unleashed have this feature so it can auto adapt and acts as a fail safe if the master AP goes down and a member AP can be then upgraded to Master AP status. That's one thing I think Lennar failed to explain this for their users.. Also I suggest users not to use the Unleashed app.. best thing is login through the webbrower on your laptop or desktop via wifi. 

(edited)

7 Messages

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120 Points

1 m ago

I've been on vacation, just seeing this in case you're waiting for me to answer - it doesn't appear anyone else did?  Assuming you still need help?

You need to factory reset all three WAP at the same time.  Then setup one to be the master, the other two get their configuration from the master.  In case you don't know the WAP power is provided via Ethernet from the Ruckus ICX switch (this is just an FYI).

The way I would do this is to remove all three WAP from the ceiling and take them to the switch.  Using an Ethernet jumper connected from one of the PoE ports on ICX switch power up and reset each WAP individually.  Once you see the WAP is broadcasting configure.me, unplug the Ethernet and move to the next one.  Sometimes the factory reset procedure fails, where the WAP reverts back to the previous SSID.  If that happens just reset it again.  

Take one WAP and mark it as your master WAP.  With the master broadcasting configure.me, connect your phone to the configure.me SSID.  Open Ruckus Unleashed and tap on typical install.  If you get an error message don't panic, just wait a minute and try again.  It takes the WAP a few minutes to be ready for setup after it's broadcasting configure.me.  

This next step is important.  On the first setup screen you need to set the "mesh" option on.  Then complete the setup process.  The WAP will then reboot.  Once you can see it's broadcasting the new SSID you created and you can login to that SSID the master is ready.  All you need to do now is connect the other two WAPs to the switch, they will automagically pickup their configuration from the master.  

Open up Manage Network on Ruckus Unleashed, on the first screen you should see three circles at the top.  The circle on the right should show three WAP.  Once you see this you know the network is configured properly.   If you the WAPs are not on the ceiling, disconnect them from the Ethernet.  Put the master back on the ceiling, wait for it to be operational again, then put the other two WAPs on the ceiling.  You should be good to go.

Good Luck.

(edited)

2 Messages

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70 Points

1 m ago

Thank you! incredibly helpful. i was able to get it working. I did call the Ruckus line before seeing your reply and they gave similar advice (disconnect the 2 non-master APs, factory reset the master AP for 8 seconds and connect to Ruckus Unleashed on the app, then turn on the 2 non-master APs)

one additional question- now that I have my own home SSID created through Ruckus and an AT&T wifi SSID, which do I connect to for smart devices and does it matter? When setting up my Ring doorbell it gave me both options to connect to. The Ruckus SSID did have stronger signal 

7 Messages

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120 Points

@adarsh_manjunath Logically (from a network logic perspective) it doesn't matter which SSID you use.  For the smart home devices I'd suggest you use the Ruckus SSID.  

My opinion, it's easier to troubleshoot problems with Ruckus Unleashed.  Familiarize yourself with the app then if you have an issue with one of your smart home devices the first thing you do is look to see if it's still connected to the Ruckus network.  If it's not,  try to reconnect it using the devices app - process varies depending on which widget we are talking about.

3 Messages

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80 Points

1 m ago

I bought a Lennar home back in 2018. It came with two Ruckus R510 access points. I just gave up on them. My speeds were always around 80 mbps even tho my service is at 400 with Spectrum and now 500 with AT&T Fiber; I also tried the AT&T 1000 for about a month. When I hooked up my old Netgear R7900, it instantly reached speeds of 300 to 600 in different parts of my house. Then I tried the Spectrum supplied wifi router; I also got fast speeds, averaging 300. For the old and new AT&T supplied wifi routers (BGW210 before, now BGW320) on the ATT Internet 500 service, I was getting 500-600 speeds. At the corner of my fence outside, I got speeds of 300 still. I always place the wifi router inside the built-in network box on 2nd floor.  I use a speed test app on my cell for all my tests.

 

I tried the full master reset on both AP multiple times. I also tried the combined SSID and the separated SSID for the 2.4 and 5 radios. The combined 2.4 and 5 SSID always used the 2.4 radio for my laptop and my phone, which is very slow. It seems to prefer the 2.4 even if I am right under the AP's.

 

If I separate 2.4 and 5, then the max speed I've seen is about 250 on the 5 ghz, but then after a day or two, it's slow again to less than 100. The connection seems glitchy, the speed test graph thing on my phone looks jagged like it's cutting on and off. All my devices seems to act up. Videos streaming gets blurry.

 

I am done with it. I suggest just don't use them. Just leave them on the ceiling as display. Don't waste 2 years of your time fixing it, like I did. Don't miss out on fast connections for 2 years, like I did. Don't spend two years listening to your family's and visitor's complaints on slow connection speeds, like I did. Just use whatever wifi router your service provider provides. I bet you, you will be happy. It will put a very big smile on your face whenever you see your speeds is still fast even after weeks months.

(edited)

410 Messages

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5.2K Points

@marvin_maula ,

The issue you encountered was a speed firmware bug which was caused by a security fixed. The bug affected unleashed firmware 200.7.x.x -> 200.8..x.x and was resolved in the later version of 200.8.x.x.  I was of the people who worked along with Ruckus Support in getting it fixed and verified the issue. For some reason the bug impacted some people while at other times did not impact other people. Anyway, issue has been resolved for over a year now ..It was resolved by mid-summer 2020.  I'm an IT professional that has been developing Ruckus APs since 2014 to small schools, small businesses and high end homes.  Current Unleashed firmware 200.10.x.x.246 works pretty well.. but has  a bug dealing with WPA2/WPA3 Mixed with iOS devices...  hopefully they'll fix it soon. 

(edited)

7 Messages

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120 Points

1 m ago

Marvin,

The logic behind what Lennar is trying to do with this network is sound, it's just that they are using Enterprise grade network gear in a consumer application.  The problem is when something goes wrong the vast majority of homeowners don't know how to fix it or even troubleshoot it.  In my humble opinion, the better solution would be one of the more consumer friendly Wi-Fi mesh systems like Eero.  There are some possibilities as to why you'd get wonky performance from the Ruckus WAP.  

If you are inclined to keep trying.....

1.  Connect your laptop directly to the ICX switch using Ethernet.  Run speed test and see if you get the performance you expect.  The goal is to eliminate any WiFi issues and verify that you are getting the throughput you expect from your service provider.  If you aren't getting what you expect, try the same test connecting directly to the service provider router.  What you get (bps) when hard wired directly to the ICX or service provider router should be the same.

2. Verify the integrity of the CAT6E wiring from the Ruckus switch to the WAP.  To test, pull down your WAPs and connect them using known good Ethernet jumpers directly to the switch in the closet.  Does the performance improve?  If yes, I'd see if you can find someone who specializes in low voltage wiring that can re-terminate the CAT6E.   Wonky CAT6E cables is one of the more common issues I encounter.

3.  Next step would be to update the firmware in the WAP.  Do that using Ruckus Unleashed via the pull down menu in the upper right corner.

4.  The problem might be the ICX switch itself.  In that case I'd replace the ICX with a simple dumb PoE switch.  I've recommended home owners with a bad switch (out of warranty) replace it with a TD-Link TL-SG1000 switch ($50 on Amazon), that seemed to solve their specific problems.  The ICX is a rather sophisticated (prone to software issues) product that is really overkill for this application.  The only value add for the ICX in this application is to provide power (PoE) to the WAPs, outside of that you don't need it.  Any PoE capable switch can do the job.  All the intelligence is in the WAP. 

I have no skin in this game.  I just happen to have helped a number of people get this going and have several years experience troubleshooting networks.

3 Messages

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80 Points

@david_norton

Thanks David; appreciate your suggestions. If I give it another try, I'll refer back to your suggestions. I'm thinking too on the wiring integrity; it could be bad termination. I'm looking at Klein Tools Lan Scout Jr. Cable Tester to test out my cables. If I do buy it, I'll post my test results here. 

3 Messages

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92 Points

1 m ago

LOL you might be a neighbor of mine.  Exact same setup.  Have you done any outdoor wifi setup?  I'm going to try setting up some E510s for outdoor coverage but I'm curious if anyone else has done outdoor with these R510s.  I am trying to avoid pulling ethernet cabling to the outdoor APs and depend on mesh.

3 Messages

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80 Points

@roopesh_sheth I haven't tried any outdoor AP's yet. That E510 looks real high-tech. For now, I think I'll just stick with the AT&T supplied BGW320 wifi router. So far I've been amazed by its performance, especially it's a single device and it won't have to do any transfers between multiple AP's or the mesh devices. It could be because it supports the new Wifi 6. 

For whoever is interested, I did another round of speed tests. At the one corner of my fence outside, I get 300 speeds now; my old routers only got about 80 at the same spot.  For my front driveway, old speed was mere 35 mbps, now I get 250 to 350.  For inside my house (1st or 2nd floor), it's almost flawless, I always get 645 to 655. I'm on the ATT Internet 500 service. My router is installed inside the network box on the 2nd floor. For speed tests, I use speed check pro app on my cell phone. I tested at night when no one is playing games or streaming movies. I separated out the 2.4 and 5 Ghz radios as well. 

1 Message

 • 

60 Points

24 d ago

So construction next door for a Lennar home cut our cable into the home for the internet from Xfinity. Had to reset everything and now I am unable to get the ICX switch to connect. It is asking for a login on the Unleashed Dashboard. I have tried both logins located inside the panel but nothing takes.

Any advise??

410 Messages

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5.2K Points

@chris_olesen 

You did not have to reset anything... All they had to do is repair the cable  and  things would work fine.   

At this point it doesn't seem you have the right credentials.  You are likely going to  have to reset each individual Ruckus R510. Please follow the

instructions I provide.:

---------------

First of all,  find out how many Ruckus R510 are in the house?  If you have 2 or 3 R510 then that is the number of resets you will have to do physically. 

You will need a ladder and need to reset each Ruckus r510 device . You’ll need a paper clip to hold down the reset switch for at least 10secs-15secs.

Note this will be a little tricky for you as an inexperienced user. 

What I would suggest is to found out, at the switch level,  which Ethernet cable goes to each r510.  Unplug all the Ruckus R51O from the switch while keeping track which port  it goes to.  Once that is all done select one of the Ruckus r510 as it will be considered later on as the Master AP.  While all the other  R510 are off and unplugged but one R510 should be plugged in and that single powered one is the one we will initially reset physically with the paper clip.  The reason why we want the other Ruckus r510 off is the fact that if you reset one of the Ruckus R51O while the non-reset Ruckus 510 is still active , the non-reset will automatic reconfigure the old settings to the reset Ruckus R510. Basically you want to reset each Ruckus R510 at a time while the others are off. Failure to so will result to older previous settings which doesn’t help you. 

Once you get them all reset and only one powered at a time, each of them will broadcast configureme-xxyy (each of them will have a slightly different number). Again at this point only one active Ruckus R510 while the others are off)

I suggest using a laptop the next step vs using the Ruckus Unleashed app since there is a high chance that your Ruckus R510 APs are using older firmware 200.5.x or 200.6 which I found not as reliable connecting to the Unleashed.app.

Please following this video for configuration. 

https://youtu.be/j8I5aVwMNMg

It should look closely to yours since this video was done 4 years ago and your firmware would likely be outdated.

Once your Ruckus Wifi is setup and working on the first Master device that you just configured. Then just plug in the other Ruckus R510 devices that have already been reset.  At this point the Master Device will find the new un-configured  Ruckus R510 and automatically configure them and adaptive them.  These other wifi APs will then become a member of the Wifi APs. Give them a few mins to configure.   

Once the other floors are working then  disable  the Wifi on your ISP router. You want to disable it since it would be also adding wifi inference in your home and competing against the Ruckus Wifi network. 

Again, I’m assuming your  Modem/router/Wifi combo  is directly plug into the Ruckus Switch. 

So at this point the ISP  router will be your modem and router with Wifi disabled on it while the Ruckus will be handing your Wifi function only.

Anyway log again with your laptop to https://unleashed.ruckuswireless.com

Go to the Admin tap and look for upgrades/update… up date to the latest one online and bring it up to 200.10.10.5.246.. if that version is not available update to the latest one that is available to you and then reboot. After rebooting and log in and check for updates again til you get up to 200.10.10.5.246. 

 

Once that’s all working then I want you to assigned a permanent static IP for each Ruckus AP. This should be in your DHCP settings on your ISP Router or Main  router for Static IP assignments. 

 If you still how questions or still need help, let me know. 

Oh One more thing. To unmount the Ruckus R510 off the Ruckus Mounting Bracket on the ceiling you need to use a paper clip in a hole at the front of the Ruckus R510 where the Status LEDs are which is considered the front. Slightly above the LEDs you will find a paper clip hole.  Push a paper clip into it to unlatch the locking mechanism and pull forward towards the front of the LEDs and slide down. Once the Ruckus R510 is dismounted,  you can push the paper clip into the reset hole and hold down for 10-15 secs which will reset that single Ruckus Device. 

Here’s a diagram which will help you in locating in locating the hole to press to unlock the locking mechanism.

https://usermanual.wiki/Ruckus/R51020QSG2020800709400012020Rev20D202020160128.1280373443.pdf

Also make note of your IOT Wifi devices on what network wifi name it's connected to ... since if it's connected to your existing ruckus Wifi network which you have no idea... and suddenly you reset it and change the name and the device can not find the wifi network. Then you might need to reset that IOT device and reconfigure it.  Just a word of warning. As for now I know that older Lennar Smart homes used the Ring Doorbell Pro/elite which has POE.... whatever ring camera you have it has POE but the older version. 

In Summary,  you should be fine once you are able to reset all the Ruckus R510 one at a time while the others are powered off and so on. Make sure you only work on one at a time while leaving them off. This step is very important.  Once you reset all, just power up the one you will consider it master and follow the video instructions for unleashed setup which is pretty easy.  After the first one is setup and working. Then just plug in the Ruckus of the R510s then it will auto configure from the master.   

As for now, I do know Lennar Smart Homes starting in March 2021 started using Eero 6 Pro for their smart homes which I consider it a downgrade.  The reason why I know that is the fact one of my friends just bought a house and was finished July 2021 and it came with that. I guess Amazon pushed a lot of weight in having them switch from Ruckus.  If you still need help Let me know. I think Lennar did not have a good system in setting up the Ruckus APs..

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