J

3 Messages

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90 Points

Sat, Sep 25, 2021 4:09 PM

R710 radios decided to stop working, no indicator lights.

Hello!  I have an R710 and the radio lights on both the 2.4 and 5G radios quit working. Is there any way to reset so the radios are transmitting? Power indicator is flashing and the CTL indicator is solid.  Any help would be appreciated.

Official Rep

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1.3K Messages

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17.7K Points

2 m ago

Hi James,

Power indicator should be stable green, then only it indicates that it has a valid IP address.

I think your AP lost the gateway or IP configuration.

Try to factory default the AP by pushing and holding reset button for 12 seconds and reconfigure the AP.

3 Messages

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90 Points

2 m ago

Thank you, syamantak.  I have many times now and I still cannot get into the UI no matter what I do.  All passwords are rejected and I can't join the network.  I've done a 30,30,30 as well to no avail. 

In fact I put the pa's serial number in as the password for the fun of it and now it just continues to search for the network.  No "invalid password" comes up...

Any thoughts?

Thanks agin.

Official Rep

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1.3K Messages

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17.7K Points

If device is not getting an IP, that may be a related to your network.

To isolate the network issues, try to power up AP without connecting it to the network and then try to access AP by connecting a laptop directly into it.

You should be able to access AP over its default IP 192.168.0.1.

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

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3 Messages

 • 

90 Points

Thank you syamantak.

I've tried all of these solutions and still nothing.  

Official Rep

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1.3K Messages

 • 

17.7K Points

Hi James,

It seems we have exhausted all the possible troubleshooting procedures.

Beyond at this point we usually we declare it as hardware failure. If you have support, open up a case with support and they will provide you the replacement.

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

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