S

5 Messages

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110 Points

Wed, May 26, 2021 7:49 PM

ICX 7150 Loses Connection Every 4 Hours

I have a Lennar House that came installed the ICX-7150 and two R510s.  I've been having issues with the APs resetting periodically that I thought I resolved by repairing a bad ethernet connection, but seems there might be more to it.   Last night I upgraded my ICX to unleashed, and am seeing that the connection to the ICX drops almost exactly every four hours, which is an improvement over what I had with the bad ethernet cable but still a problem because my APs drop until it comes back online.  I have an edgerouter-x managing DHCP but otherwise a pretty straightforward setup. Any thoughts on what my be causing this? 

Appreciate the help in advance!

2021/05/26  15:16:34

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26  15:15:37

High

Remove ICX config [logging host 192.168.4.135 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26  15:14:52

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26  11:16:43

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26  11:15:45

High

Remove ICX config [logging host 192.168.4.134 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26  11:15:00

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26  07:15:58

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26  07:15:01

High

Remove ICX config [logging host 192.168.4.133 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26  07:14:15

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26  03:16:45

High

ICX [d4:c1:9e:20:cf:15] joins.

Brand User

Official Rep

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66 Messages

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826 Points

6 m ago

In the CLI of the ICX, can you run a show version? Look towards the bottom for this:

The system started at 02:52:06 Pacific Sat Jan 09 2021

What's your uptime? Also run a write memory

5 Messages

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110 Points

6 m ago

Sure thing! 

Flash Primary Image Version: 08.0.90T211, size=29360128
Flash Secondary Image Version: 08.0.90T211, size=29360128
Running Boot Image Version: 10.1.18T225, size=786944

System Up Time: 17 hours 15 minutes 50 seconds

Brand User

Official Rep

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66 Messages

 • 

826 Points

So the ICX is rebooting, which isn't good. ICX uses NVRAM, so the configuration isn't automatically saved. the write memory command you ran will save it to flash, and your config will be in tact after a reboot.

Let's try to resolve the issue of why it's rebooting, since that's absolutely not ideal. Do you have a UPS you can hook up to it, or check that you don't have an overloaded circuit? Maybe try another outlet if possible.

If you're in the market for a new UPS, give this site a shot. They refurb UPSs and have a great price point. The shell might not be mint condition, but the batteries are new.

http://www.refurbups.com/

(edited)

Matt Klouda

Technical Enablement and Content Creator/Host

5 Messages

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110 Points

That's a good suggestion, the power strip it's plugged into looks super cheap.  I did reboot it yesterday after I upgraded it to 0809 last night but I can replace the strip and pick up a UPC and go from there.  

Brand User

Official Rep

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66 Messages

 • 

826 Points

Try that site out - I've heard great things and would use them in the future if I need another for my house.

Let me know!

Matt Klouda

Technical Enablement and Content Creator/Host

5 Messages

 • 

110 Points

So I connected it directly to an outlet that I know works and still got the same problem.  What i find especially strange is that it’s EXACTLY every 4 hours on the dot 

here’s my last one a few minutes ago:

Date/Time  
Severity
Activities
2021/05/26  19:15:56
High
ICX [d4:c1:9e:20:cf:15] joins.
2021/05/26  19:14:59
High
Remove ICX config [logging host 192.168.4.137 udp-port 6514], it will block Unleashed AP to manage ICX.
2021/05/26  19:14:14
High
Lost contact with ICX 
any other thoughts?

Brand User

Official Rep

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66 Messages

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826 Points

In all honesty, I'd open a support ticket. I'm not sure what version of Unleashed you're running, but if you're managing your ICX with it, it's at least 200.9, so I doubt it's a defect. I'm a little concerned you might need to RMA/replace your ICX. That should be possible through warranty. But you have to open a ticket to do that. Jump over to https://support.ruckuswireless.com and log in. If you don't have an account created, you can create one and get your ticket opened.

Matt Klouda

Technical Enablement and Content Creator/Host

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