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Thu, Nov 12, 2020 3:07 PM

AT&T Fiber and Ruckus - flaky internet

All, I am hoping I can get some help/advice. Thanks for reading.

Here's my setup:

AT&T Fiber (BGW210-700) router --> Ruckus ICX-C12P --> 3 x r510 Access Points

Until yesterday everything worked great. We had a power outage yesterday and WiFi has been flaky since then. Goes up/down, speed tests error out or inconsistent.

I narrowed down the problem to the Ruckus portion of the networking. Because when I connect to the AT&T fiber modem's WiFi SSID, everything works great. Consistent WiFi and speed test results. BTW the WiFI SSID on the AT&T modem is different than the one setup on Ruckus.

So far, I have done the following:

1) Powered off and powered on the whole setup

2) Unplugged the RJ45 cables between the AT&T modem and the switch and also unplugged and plugged back in the cables on the Ruckus switch (to the access points).

3) Rebooted the Ruckus switch

4) Upgraded the firmware on the access points using the Unleashed app on my phone

5) Performed troubleshooting in the Unleashed app on my phone:

  • Speed flex test from each AP to phone looks ok
  • Speed flex test from AP to AP test looks ok

What else can I do? Thank you!

PS: IP passthrough is set to Off on the AT&T modem. Not sure if this needs to be On and don't recall what it used to be.

Responses

Official Rep

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725 Messages

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11.3K Points

2 months ago

Hi Srinath,

Could you confirm the symptoms in detail?

  • Are you able to connect to Ruckus WiFi SSID without any issues?
  • Is the client(s) disconnecting very frequently? If yes, how frequent?
  • Is the issue seen when client devices are stationery or roaming?
  • All the clients impacted or specific clients?

Check and make sure all the APs are broadcasting SSIDs. Try to use any WiFi analyzer app and check if all APs are broadcasting the SSIDs.

Regards,

Syamantak Omer

Official Rep

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725 Messages

 • 

11.3K Points

Hi Srinath,

Please open a case with support to check this issue further.

https://support.ruckuswireless.com/cases/new 

Regards,

Syamantak Omer

8 Messages

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90 Points

Hi, wanted to provide an update. I opened a ticket with Support. It turns out the Ruckus switch booted into router mode. We had a brief power outage. The tech booted it into switch mode and everything is fine! The tech also replaced the router image file with the switch image file so it won't go into the router mode in the future.

The tech/support experience was phenomenal!

Official Rep

 • 

725 Messages

 • 

11.3K Points

Hi Srinath,

Glad to know that our team was able to fix the issue.

Regards,

Syamantak Omer

8 Messages

 • 

90 Points

Thank you for your help as well.

2 Messages

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70 Points

Hi, I run into the exact same problem here. You mentioned that the tech helped boot into switch mode and everything is fine. Is this something I can do myself or it has to be done by a tech? If it is the former, do you happen to have an instruction?