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5 Messages

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152 Points

Thu, Apr 30, 2015 5:23 AM

What happened to Zapper and SWAT apps for iPad?

Tried to find Zapper for iPad in App Store --> nothing there.
Tried to find any info in Mobile Apps in the Products section on Ruckus website --> everything related to it and SWAT is deleted.

Why is it? What should I do now?
Is there are plans to integrate it in SWIPE or ZD Remote?

Responses

5 Messages

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158 Points

5 years ago

I also encountered this problem. What happened? Where is Zapper?

5 Messages

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100 Points

5 years ago

I am the Product Manager for the Mobile App Strategy at Ruckus Wireless.  We continually are looking for ways to improve our product line, and while there isn't much work in a mobile app, there is a set of expectation that we continue to maintain and update them.  This is a non trivial task especially as new versions of Android / iOS are built.  One of the ways that we use to prioritize this work is to look at usage on the apps, and these apps, in particular weren't seeing much usage.  Therefore, we decided to pull them from the stores.  
If one of these applications (SWAT iOS, SWAT Android, Zapper iOS)  is something that's critical to you, let us know, we're always open to feedback.  Please make sure to specify which one.  

5 Messages

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158 Points

Zapper great app !!! Not one of the producers do not like it. This is one of the tools that helps us to successfully sell Ruckus. With this application, we and our partners are able to show the customer a visual image in the form of graphs. In addition, using the Zapper iOS we generate reports and comparative analysis with other vendors. Most requested return Zapper iOS, since all our partners need this tool a guaranteed sale. Thank you.

5 Messages

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152 Points

Dear, Amit!
SWAT application for iPad was OK. It was not good or perfect.
But I can't say the same thing about Zapper for iPad. It was very great app and with iPad Air and iPad Air 2 it showed good results with Ruckus APs. Me and my friends asking you to return it to App Store and it will be good to shrink it to fit iPhone 6 and especially 6 Plus. Zapper was great with XClaim APs.
You shouldn't remove it quietly. The best way was to ask partners do we want it or not. The answer is: we want it!

2 Messages

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110 Points

Amit, If you are going to discontinue SWAT then what is your recommended alternative so we can do an onsite survey?  We feel this is a very important step before we quote the customer.  Without a site survey measuring actual performance we cannot have confidence in our proposed solution.

2 Messages

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72 Points

We're a new Ruckus end user and I'd like to know what we should be using for site surveys. If not the SWAT app, then I guess I've got NetSpot. 

5 Messages

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152 Points

Dear David and Marc,
I could recommend you getting TamoGraph for Site Surveys. It's the least inexpensive but very powerful tool for site surveys. 
You could even use promo code DIVDYN20 for getting additional 20% off list price. Used it for more than a year. Could highly recommend it!

11 Messages

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236 Points

5 years ago

What are you doing? It's been tools for sales!

11 Messages

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236 Points

5 years ago

Return zapper!

21 Messages

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364 Points

5 years ago

#bringbackzap2015

21 Messages

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364 Points

5 years ago

I wonder what the app uptake would be if you also introduced it for Android based devices as well.  I've noticed that many of the more in-depth apps are iOS device only.

23 Messages

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360 Points

3 years ago

Vote for SWAT and Zapper !