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2 Messages

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100 Points

Wed, Apr 27, 2016 1:05 AM

Connection requirements for ZD Remote App

I've deployed a ZD1200 (running 9.12.2.0 build 101), and published the Web UI remotely on HTTPS so I can connect to it via the ZD Remote Control App (Android client in my specific case).

I can login from my mobile via the web browser (which proves publishing and IP restrictions are working), but when I try to login via the ZDRC app, I get an error message that says "The request timed out due to either IP changed or invalid IP, Please login again". This returns almost instantly, so a timeout seems unlikely, and the DNS is correct as its the same address I use in the mobile browser that works fine.

Am I missing something? I couldn't find any documentation relating to setup requirements for the ZDRC app, so assume there's nothing special required.

Does the app support a hostname for the ZD or does it have to connect via IP only?

Responses

2 Messages

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100 Points

5 years ago

Ok so have tested IP access and that works, so it appears the ZDRC app doesn't support hostname access. That's somewhat limiting. Oh well.

Hopefully this saves someone else a headache

3 Messages

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84 Points

a month ago

I have exact same issue but it doesn't work with the ZD IP either. Returns instant reply same as post in OP.

Employee

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583 Messages

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9.8K Points

a month ago

Hi All,

Just for info, ZD remote app is only supported till 10.3.0.0.362 version.

Regards,
Syamantak Omer

Regards,

Syamantak Omer

6 Messages

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146 Points

I'm running 10.2.1.0 build 183 (recommended for ZD1200 as for now) and it looks like it's not compatible with ZDRC.

If you take a private key and check how ZDRC talks to ZD, you'll notice it authenticates using /admin/login.jsp, but the mentioned fw supports /admin10 only. At least if I try to submit a request using postman to /admin/ it always throws an internal error.

Authentication fails with an error, ZDRC doesn't work.

HTTP/1.1 500 Internal Server Error

Request Error


Error logged at the server


Enable EjsErrors to see errors in the browser.

1 Message

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14 Points

Hi Chiverel,

Please open a support case with all the details you have.

Regards,

Syamantak Omer

12 Messages

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212 Points

21 days ago

Wondering if there was a resolution for this problem?  I'm experiencing the same issue.

6 Messages

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146 Points

What is your firmware version? Can you authenticate using the link

https://zd_ip/admin/login.jps

If not, it's very likely current ZDRC version doesn't work and it's not an issue of your configuration.

12 Messages

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212 Points

21 days ago

latest available firmware for ZD3000.  The link above with my IP is 404 error

Employee

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583 Messages

 • 

9.8K Points

21 days ago

Hi All,

If your ZD is running on 10.3.0.0.362 or older version and you are not able to use ZD remote control app, please open a support case with all the available information.

https://support.ruckuswireless.com/cases/new 

Regards,

Syamantak Omer

Regards,

Syamantak Omer

12 Messages

 • 

212 Points

20 days ago

Thanks, I'm running 10.2.1.0 build 183