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7 Messages

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240 Points

Thu, Nov 7, 2013 6:01 PM

Answered

Connection fails between iPad and Apple TV via airplay on same access point

Hi,

we have problems connecting iPad with Apple TV via airplay when the Apple TV is connected on the same access point as the iPad.
The iPad can't "see" the apple TV, but is able to see other apple TV's connected to other APs.

Firmware is 9.5 on ZD1112, and APs are ZF7372

Any help is appreciated
Jos Vens

Responses

38 Messages

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654 Points

7 years ago

Is client isolation enabled for the WLAN?

7 Messages

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240 Points

7 years ago

Hi!

Thanks for your reply: I just got the reply from my customer that indeed the WLAN was isolating clients, so problem solved! Apple TV and iPad can see each other.
New problem: the video stream to the iPad is not good, the video is not comming through, the screen remains black (Apple TV has video, iPad does not). Is there any solution for that?

Thanks again
Jos

7 Messages

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240 Points

7 years ago

Problem solved!

Thanks for your fast response!

This is what we've done:

No wireless client isolation
Click the plus sign by Advanced Options at the bottom of your WLAN, in these settings be sure that you do
- not have Rate Limiting configured
- don't drop multicast packets from associated clients-
- and do check the box to enable 802.1d

Thank you very much
Jos
Brand User

Former Employee

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2.6K Messages

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44.8K Points

7 years ago

And closing your ticket 132734, thanks Jos.

9 Messages

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140 Points

6 years ago

Our school is having the same issues, and we have Ruckus AP's, and this solution is not working for me.

BTW - Ipad Gen. was mentioned in post. We have the 2nd Gen. Ipads.

Thanks for any further help if possible.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

6 years ago

If the iPad can see the AppleTVs, but performance is the issue, you need to troubleshoot the client connection to it's AP. The AP System Info (first icon to
the right of the AP on Monitor/Access Points page of ZD WebUI), is a text file
that will display RF interference affecting the AP under Athstats radio 0/1, and
connected client statistics above, will display that iPad's RSSI and packet error
rate, which impact performance.

9 Messages

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140 Points

6 years ago

The problem is that the Ipad(airplay) CANNOT see the appletv on a consistent basis. The performance is not the issue. It works fine most the time when they are able to see each other and is are working. But I have to continually reset, or power off and on the Appletv to get the Ipad(airplay) to see the appletv. My teachers have used their Iphones on occasions and it doesn't seem to have this consistent issue.

Thanks
Brand User

Former Employee

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2.6K Messages

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44.8K Points

6 years ago

Ah, a more meaty problem to troubleshoot. If you can upgrade to 9.7 firmware,
Bonjour is given higher priority as a well known protocol, where we could only
disable directed multicast to allow free flow of packets between wired/wireless
in earlier releases.

Second, is network analysis, how big is the VLAN/subnet in use? Smaller bcast
domains are recommended. Too many small packets (bcast/mcast/IPv6) can
affect AP performance. Do you segment your client WLAN traffic to individual
VLANs to help reduce the broadcast domain?

That iPhones typically see AppleTVs ok but you have problems with iPads does
point to a client side difference somewhat. Will iPads see AppleTVs on the same
AP ok all the time? How many AppleTVs are there total? IPhones and iPads
may not see as many as the other too, if you have very many.

In general, Jos' configuration comments above should be helpful. If you're having
worse trouble getting iPads working with the AppleTVs, please open a case with
your VAR or Ruckus.

9 Messages

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140 Points

6 years ago

Well, right now we are using 9.5.1.0 build 50 and when I checked for updates, I got the prompt, "There is no update at this time".

No, there is no Vlan in use

Will iPads see AppleTVs on the same AP ok all the time? Yes, most the time

How many AppleTVs are there total? There are 15 on our campus

Our AP's configuration is the same Jos's "fix", but we are still having issues.

Ok, I may open a case.

Thanks!
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Brian the "check for updates" won't.  Use the Support Portal firmware Downloads page, for your model of ZoneDirector and you'll find all our versions of ZD code.

9.5.1.0.50 was a good release, but we have much newer code today.

9 Messages

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140 Points

Yeah, I figured that out.   I updated it the other day to the latest 9.8, I believe?

Thanks

3 Messages

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80 Points

6 years ago

visit www.pakedge.com  best APs and switches

9 Messages

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140 Points

6 years ago

Well we are looking into purchasing/upgrading our switches in our network, but we just purchased those AP's a year and a half ago, and we just don't the dollars to replace the Ruckus AP's and the moment.  Thanks!

21 Messages

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470 Points

6 years ago

As of the latest versions of both the IOS and the apple TV, Apple is using a more direct route.  Disconnect the Apple TV from the network (wireless and wired) completely, enable bluetooth on the ipad, then do an airplay.

With the latest revisions, the bluetooth is used for discovery, then the apple TV and the iDevice connect directly to one another on channels 149/153.  I have yet to play with it much, but my guess is it should work very well as long as your wireless is not using 149/153.

Bob

9 Messages

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140 Points

6 years ago

Hopefully this will fix this issue.  Thanks Bob!

21 Messages

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470 Points

6 years ago

I have yet to mess with it much but the couple tests I did, it seemed to work quite well.  This also allows you to NOT use the bonjour gateway AND stops airplay from flooding your network.  All in all a good deal except they stole two popular channels.

One last note, if you go into "configure" and "system", take a look at the country code options.  If you change it to "optimize for performance" you will gain a lot of channels to play with.

Bob

9 Messages

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140 Points

6 years ago

Well, I'm going to test it today at work and see what happens.  Although I do have a question, I do not see the "configure" and "system" choices in the appletv menu to select "optimize for performance" on the appletv.  Where would I find that??

Thanks Again! You have been quite helpful.