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7 Messages

 • 

150 Points

Thu, May 2, 2019 12:41 PM

Answered

ZD3000 CHANGE

Hello, I have a similiar situation like another question posted...
I have to change a ZD3000 (25 licenses) broken, I bought a ZD3000 (50 licenses) reconditioned, I do NOT have the configuration of the old ZD3000. Will the APs (ZF7982) recognize the new ZD3000 ? They are in a warehouse at 30-50 feet height, so they are difficult to access all of them :( Can I buy a telephone support package to assist in replacing the ZD controllerunit? Thank you in advance for your help!

Responses

92 Messages

 • 

2.1K Points

a year ago

Hi Nat,

You may have to give the same IP/subnet, Gateway, Management VLAN  configuration which was given to the old Zone Director 3000(25 license) to the new ZD 3000(50 License). That way, AP's would try to rejoin the new ZD.


7 Messages

 • 

150 Points

a year ago

OK, Can I buy a telephone support package to assist in replacing the ZD controller unit anywhere?

92 Messages

 • 

2.1K Points

a year ago

Of course you can. If you purchased a new Unit, I would suggest you to contact our support hotline and validate if this Unit already have Support contract.
https://support.ruckuswireless.com/contact-us