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Mon, Jul 25, 2016 3:14 PM

Captive portal redirection issue

Client connected to the SSID, gets the DHCP config but no captive portal redirection for the username/password, hence no internet access. Manually typing the url of the captive portal/ZD works fine. 

Any ideas?

Cheers

Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

4 years ago

Check the DNS on that client VLAN...  can you do an 'nslookup www.yahoo.com' from a command prompt?

5 Messages

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112 Points

Hi Michael,

Thank you for your reply. A question: Are you able to use DNS when actually not authenticated to the network?Please see below a PCAP from the client side for the google.co.uk request. I am going to test this tomorrow again by clearing DNS cache on the client machine and post new results



Thank you all.

Cheers,
Myky

5 Messages

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112 Points

Hi Michael,

Steps l have done:

1) Connected to the SSID 
2) open the web-browser, waiting for the redirection page ( timing out) 
3) Frome the client side using nslookup checking the DNS resolution for the cisco.com and captive portal url page, getting the response. Please seeattached screenshots.
4) Typing URL or IP address of the captive portal (10.0.0.253) manually to the browser, getting a response where we can put username/password. 
5) Doing so successfully authenticated and able to use the Internet.



This driving me mad(( Any ideas?

Cheers,
Myky

5 Messages

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112 Points

4 years ago

Hi Michael,

Thank you for your reply. A question: Are you able to use DNS when actually not authenticated to the network?Please see below a PCAP from the client side for the google.co.uk request. I am going to test this tomorrow again by clearing DNS cache on the client machine and post new results



Thank you all.

Cheers,
Myky

18 Messages

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342 Points

4 years ago

Which controller / AP's are you using?

5 Messages

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112 Points

4 years ago

Hi Guys,

Raised the case with Ruckus. Resolution below:

- the controller was previous running on 9.6 version and now running on 9.8 version. There is a known software bug on the ZD which are upgraded from 9.6 to 9.8.
- TAC engineer went into the ZD shell mode and applied the fix on the necessary files (added missing firewall rules)
-  rebooted the controller
- redirection started working

Thank you all for your input on this.