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8 Messages

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150 Points

Tue, Dec 17, 2013 12:50 AM

Doesn't need answer

TR-069

I have been having issues with our ZD management ip's MAC switching to the smart redundant ZD and locking us out of the web interface. To resolve this we just clear arp on the router for our management IP and this clears the issue. However this locks out client authentication for a short time before it can be realized.

Flexmaster logs shows TR-069 client registration at the exact time our management IP switches over. Can this protocol be turned off or does Flexmaster use it to communicate with the ZD's?

Responses

683 Messages

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11K Points

7 years ago

Wouldn't you rather have a fix than a workaround? That sounds like a bug or something odd in your network topology.

What version of software are you running?

8 Messages

 • 

150 Points

7 years ago

I absolutely want a fix. I am just posing this question to try and resolve the issue. The Flexmaster version is 9.5.0.0.29 and the ZD version is 9.6.0.1.15.

683 Messages

 • 

11K Points

7 years ago

TR-069 is used by FM to manage the ZD.

Your versioning may be the root of the problem - you have to keep FM in sync with ZD on upgrades. FM 9.5 doesn't know anything about the future (ZD 9.6..) - it only knows about ZD 9.5 (and below) and sometimes the interfaces change.

Did this problem start after you upgraded to ZD 9.6?

8 Messages

 • 

150 Points

7 years ago

I can definitely try and update to FM 9.6 and see if this works. This has been happening for quite awhile. I can't remember if this issue occurred before we broke sync at 9.4.0.0.29, need to check our logs to be sure. I will try and sync the software and hopefully this fixes it.

8 Messages

 • 

150 Points

7 years ago

Both FM and ZD are on 9.6 firmware revisions. The management ip takover is still happening. I upgraded last Tuesday. Failures took place last Tuesday, Sunday, and today all around 3-3:30pm.

683 Messages

 • 

11K Points

7 years ago

I've opened a case for you.