How to disable wireless WLAN on a zoneflex R500 access point

Hi Jo,

Could you please let us know about the below details:

1. What is the software version. I'm trying to understand if this is a standalone AP or managed by the controller.
2. Since you are not able to access the AP on the https://ipaddress. I'm guessing it could be on the controller ap firmware.
3. If yes, you can enable the https from the CP cli using the command "set https enable".

If managed by the controller, login to the controller >> Access Points >> Edit the AP >> Disable the "Wlan Service".

You can also disable the SSID from the AP CLi using the command "set state down"

Thanks so much for your response. I will collect the information and let you know. 

1. What is the software version. I'm trying to understand if this is a standalone AP or managed by the controller.
Me: I dont know the software version. There are multiple access  point on this network. How do I determine if its maanged by controller? 

2. Since you are not able to access the AP on the https://ipaddress. I'm guessing it could be on the controller ap firmware.
Me: How do I determine if its on the controller AP firmware? Thanks. 

3. If yes, you can enable the https from the CP cli using the command "set https enable".
Me: What is CP and how do i enable the https from the CP cli using the above command? Thanks. 

If managed by the controller, login to the controller >> Access Points >> Edit the AP >> Disable the "Wlan Service".
Me: How do I find out the controller and how do I login? 

You can also disable the SSID from the AP CLi using the command "set state down"
Me: How do I access AP via CLI command? 

Sorry I am totally new to this. your help is really appreciated. Thanks again.

Hi Jo,

Can you SSH into the AP and enter the command "get version" to know the AP software version.

A standalone AP version looks like 100.x, 104.x and 110.x.
Unleashed version : 200.x

Controller version is as below:
Zone director : 9.x, 10.x
Smart Zone : 3.x, 5.x.

If it is Zone director or Smart zone managed, enter the command "get director" (for Zone director) or "get scg" (for Smart Zone) to know the controller IP if the AP is connected.

Let me know the details.

You can also contact our support on the below link who can help you on a remote session to guide you.
https://support.ruckuswireless.com/contact-us

Hi Jo,

Found this KB article if you want to disable from the GUI.
https://support.ruckuswireless.com/articles/000002652

If you are not able to get the GUI follow the below steps:
1. SSH into the AP.
2. enter the command "set https enable".
3. Now you should be able to get the GUI access.

If you are able to get into the GUi but unable to see the configuration option.
Then it means the AP is probably managed by the controller.

Follow the above steps to gather the controller information. Once you got it, you can disable the WLAN from the controller GUI for the AP under "Access Points" section.