Skip to main content

1 Message

 • 

80 Points

Thu, Jun 8, 2017 10:04 PM

I push the reset buttom for more than 15 seconds, and now i can't get teh dir IP 192.168.0.1 to set up the wireless..

can't reset the R300 AP

Responses

Brand User

2.6K Messages

 • 

44.8K Points

3 years ago

Hi Henry,

Tech Support recommends power on your AP and wait 2 minutes to be sure it has fully booted
before pressing the indented Reset button next to the Eth port.  You should see the LEDs on the
AP flash, as you let off on the button, if the reset is working. 

What are you using to press the Reset button, and do you feel the button go down a little as you
press on it?

Also, to talk to a factory defaulted AP you are setting up, it's usually best to directly connect a PC/
laptop that's hard coded with a 192.168.0.10 (anything but .1) with an Eth cable.  Run a continuous
ping to 192.168.0.1 from a CMD prompt until you get a reply, and 15-20 seconds later, you should
be able to open a browser to https://192.168.0.1  (super/sp-admin).

If you don't have an AP power supply, try only having the AP and PC/laptop connected to the PoE
switch that you're using.  Does this help?

4 Messages

 • 

94 Points

9 months ago

the rj45 port is blinking ambar and then green and the ping never goes alive and reach it, wifi island is broadcasting, is the r300 damaged?

246 Messages

 • 

4.2K Points

9 months ago

Hi Carlos,

Island-NNNNNN is available on non-mesh or standalone APs.  It comes up when,
  1. AP in factory default.
  2. Or, AP cannot reach its gateway.
 
Island WLAN gets disabled when,
  1. AP is no longer in factory default.
  2. And, AP can reach its gateway.
If you are not able to ping the default IP 192.168.0.1 through the LAN. 
Connect to the Island SSID and see if you can ping 169.254.1.1.

If yes, please access it and configure the AP.

4 Messages

 • 

94 Points

9 months ago

But icant Connect island ssid cause i dont hace the password

246 Messages

 • 

4.2K Points

9 months ago

Hi Carlos,

The password will be "ruckus-admin password". Since it is standalone AP and assuming that it has not taken the config from the controller, the password would be "ruckus-sp-admin".

Try this and let me know.

Below are some more information about the Island SSID.

https://support.ruckuswireless.com/articles/000001524
https://support.ruckuswireless.com/articles/000004181

4 Messages

 • 

94 Points

9 months ago

excuse me if I didn't understand
What i tried to explain was that the ssid island, when i choose It to Connect neither the Mac address or the serial number are allowing to Connect the wifi Network. So i already did Factory reboot and by poe injector with 192.168.0.1 make ping and does not respond. Do u think that firmware IS corrupted.? I Aldo tried Shell and telnet and nothin ping is not responding. That IP address that you salud IS diacovered by IP scan but i can not reach by the same reason that i can not Connect to islandxxxxxx ssid.
I Hope we can solve this issue
Thanks a los