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2 Messages

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80 Points

Sat, Feb 14, 2015 2:29 PM

Can't log into my MM2211 Metro Broadband Gateway even i don't have login screen

Can't get login screen for administrator

Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

6 years ago

If you let it boot up completely, press the indented hardware reset button for 8 seconds and release.
This will restore the 2211 to factory default mode.  Connect an Ethernet cable from the 2211 to your PC.
Do you get an IP address assigned to your PC (ipconfig from a CMD prompt)?
Do you get a ping response from 192.168.30.1, the default IP address?
If you get a DHCP assigned address and can ping the 2211, open a browser to https://192.168.30.1 and login
with 'super' userid, and password of 'sp-admin'.
Does that work?

2 Messages

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80 Points

6 years ago

Thanks for the reply.

I am not able to access this given url becauase i am not able to get responce form 192.168.30.1 url from cmd
everytime i am getting request timeout
can you help me?
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

6 years ago

Is 192.168.30.1 the IP address shown on the bottom label?  Or is there a custom label from an ISP who OEM'd 2211s from Ruckus?  (in which case we cannot help reconfigure)

Where did you get this 2211?