allan_grohe's profileBrand User
Employee

Employee

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66 Messages

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1.4K Points

Tue, Oct 27, 2020 10:38 PM

Welcome to the New Ruckus Community! – 27 October 2020

Welcome to the New Ruckus Community! – 27 October 2020

Welcome to our new customer and partner community!  

 

All data and content migrated successfully from the old to the new community platform, including posts, user accounts and avatar icons, and tags.  

 

Some aspects of the UI/UX design are still being worked, and will finalize over the next few weeks.  Key differences in functionality from the old platform to the new one include:

  1. “Topics” is the new name for Categories
  2. “Posts” can belong to only one Topic in the new platform vs. the old one which allowed multiple Categories per post (this change improves content searchability)
  3. "Comments" are responses to posts, and comments can be made at the post level, or as "Replies" nested under other comments
  4. New Advanced Search functionality is available, and the community is still indexed as usual in the Support Portal’s main site search as well

Updates will continue over the next few weeks, so please check back regularly for new changes.  If you have questions about the new community or would like to offer feedback on the new platform, please post below.

 

Allan.

Allan.

==

Allan T. Grohe Jr.

Knowledge Management Program Director
for RUCKUS Customer Services & Support

7 Messages

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178 Points

1 y ago

What happened to the RSS feed?!

Brand User

Employee

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66 Messages

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1.4K Points

@bill_pier_7703339:  the old feed was driven out of GetSat and we haven't rebuilt it in Sprinklr yet.  We'll let you know when/if it can be recreated after we discuss it with Sprinklr on Thursday.

Allan.

Allan.

==

Allan T. Grohe Jr.

Knowledge Management Program Director
for RUCKUS Customer Services & Support

1 Message

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60 Points

1 y ago

i have two VLAN in my network , vlan 1 and  vlan2 and my controller smarzone 100 is connected in valn1 and ALL AP connected to vlan1 is working fine but AP connected to to vlan 2 disconnected frequently, is there any configuration  required for vlan2 APs??

Official Rep

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1.3K Messages

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17.7K Points

Hi @ajmal_khan ,

It seems you posted your technical query on Announcement thread which is not relevant to this thread's topic.

I have posted the same query in a separate post under questions and tagged you, so that intended forum members can view and respond to your query.

Refer the same from the below link.

https://forums.ruckuswireless.com/conversations/smartzone-and-virtual-smartzone/ap-on-different-vlan-is-getting-disconnected-from-the-controller/60087382127141623b1f8bd2

(edited)

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

1 Message

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60 Points

8 m ago

Smart Monitoring Feature is not working in Ruckus Virtual controller

Official Rep

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1.3K Messages

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17.7K Points

Hi Inder,

Please post your query/issue under a new post. This thread is not tracked for different issues.

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

2 Messages

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70 Points

7 m ago

after this migration, now I can't login old profile and I'm getting bunch of email notification spams. There's no options to unsubscribe in the email, I have to login using ruckus support login but then it created new profile instead and the old profile continues to spam. I'm reporting ruckus notification spams to DNBLS.

Official Rep

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1.3K Messages

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17.7K Points

Hi Ronald,

Sorry for the inconvenience, allow us some time to check this internally and get back to you.

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

2 Messages

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70 Points

this is my old profile, there's no way to login to this profile anymore.

ronald_zia | RUCKUS Community (ruckuswireless.com)

I even tried resetting the password for the email address that was used to login my old profile, it says "does not exist"

Official Rep

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1.3K Messages

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17.7K Points

Hi Ronald,

Thank you for providing more info, we are still checking this and will update you once we get an update from concerned team.

Thank you for your patience!

(edited)

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

1 Message

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60 Points

4 m ago

I am a second owner to a lennar home and I am looking to reset the ruckus device to factory settings. I have reset the device per instructions provided but it does not seem to be working. 

Official Rep

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1.3K Messages

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17.7K Points

@antwain_spann this is the wrong thread for this query.

Please post your query under correct product category with all the related information.

In this case, please post a new query under below product "RUCKUS at Home".

https://forums.ruckuswireless.com/topics/ruckus-at-home/5f9169a4e37e777589549f0e

Regards,

Syamantak Omer

Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

Follow me on Linkedin

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