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7 Messages

 • 

144 Points

Fri, Dec 14, 2018 12:54 PM

Answered

One of my R510 APs won't upgrade and remains invisible to the Vsz

Hi folks. I recently purchased 25 APs R510. After doing some config (APgroups, WLAN, WLAN groups) on the controller i started to connect them to LAN. One of them won't upgrade and remains invisible to the Vsz. It's got the FW  3.6.1.0.354 and the Vsz has 5.0.0.0.675. The AP gets IP from DHCP and is visible in the Vsz CLI by the command "show ap [MACaddress]" there you can see IP adress and FW version. I've factory reset it and upgraded the FW to stand alone FW 104.0.0.0.1347 and then reconnect but no success. What happened was it degraded itself to the old FW version. I've also tried to SSH into it and the command "set scg ip " No luck whatsoever. Is there anything else I could try?

Responses

36 Messages

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868 Points

2 years ago

What firmware is your zone configured for?
According to the 5.0 release notes it says that it must be 3.6.1.0.227...but I think 3.6.1.0.354 should work. 

Try version 110.x if you can..

Any firewalls in between the AP and the controller for that particular AP? 

7 Messages

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144 Points

OK, I'll try 110.x
No firewalls, the environment was identical to all 25 APs

7 Messages

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144 Points

Yes, the 110.x upgrade works fine. But still same result, the AP reverts to former FW version 3.6.1.0.354 when connected to the system and remains invisible to the Vsz.
Brand User

2.6K Messages

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44.8K Points

Hm, heard this recently.  Please try 104.x code on your R510 to connect to the SZ.


https://support.ruckuswireless.com/software/996-zoneflex-r510-indoor-ap-104-0-0-0-1347-ga-software-r...

7 Messages

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144 Points

Thanks, but I've already tried that.
Brand User

2.6K Messages

 • 

44.8K Points

Hi Roland, if you've tried all this and only one AP won't upgrade, tell TAC and we will RMA it for you.

https://support.ruckuswireless.com/contact-us

12 Messages

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240 Points

2 years ago

on the cli of the controller:
config
no ap-cert-check
end
save...
try again

2 Messages

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84 Points

this solution works fine for me, thanks

7 Messages

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144 Points

2 years ago

Yes, it will be returned to re-seller.