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4 Messages

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100 Points

Fri, May 21, 2021 4:58 PM

New ZD1200 to replace a dead ZD1200 unable to update the R710 firmware.

The new controller connects to the AP and proceed to update it’ firmware but is unable to complete the update and shows the AP as Disconnected.

ZD1200 is on S/V 10.1.1.0 build 79

R710 is on S/V 9.12.0.0.336

Any advice will be greatly appreciated.

 

This is last part of the log file

May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|looking up control server IP

May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|reading control file

May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: working|reading firmware file header

May 21 16:35:15 RuckusAP daemon.notice Firmware Daemon[2144]: failed|firmware size not as specified in control file

May 21 16:35:15 RuckusAP local2.err syslog: Firmware update error(-1) 

May 21 16:35:19 RuckusAP local2.err syslog: Proceed to RESET state from IMAGE state, no resp after 15 re-transmits

May 21 16:35:24 RuckusAP local2.err syslog: APMgr is rebooting the system (apmgr, Failed to get Image Response messagae and reboot)

May 21 16:35:24 RuckusAP user.notice syslog: apmgr, Failed to get Image Response messagae and reboot

May 21 16:35:24 RuckusAP daemon.err rsmd[1253]: Receive reboot msg [a,1]

Responses

Accepted Solution

4 Messages

 • 

100 Points

4 m ago

I have resolved this problem by first downgrading the ZD to an earlier software version (9.13.3.0.164) which allowed the controller to connect to and upgrade the firmware in the AP.

William

(edited)

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