allan_grohe's profileBrand User
Employee

Employee

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66 Messages

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1.4K Points

Thu, Jan 17, 2019 8:49 PM

New Ruckus Networks Support Portal Home Page on 28 January 2019

We are pleased to announce that the new home page design for the Ruckus Networks Support Portal will go-live on 28 January 2019. 

More details including screenshots of the new look-and-feel are available on the announcement page at https://support.ruckuswireless.com/new-ruckus-networks-support-portal-home-page-on-28-january-2019.

Allan.

Allan.

==

Allan T. Grohe Jr.

Knowledge Management Program Director
for RUCKUS Customer Services & Support

Brand User

Employee

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66 Messages

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1.4K Points

3 y ago

After fixing the difficulties mentioned previously, the new UI/UX on the Support Portal home page went live early this morning.

Allan.

38 Messages

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536 Points

3 y ago

Where is the place to quickly find latest software?

Official Rep

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101 Messages

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1.7K Points

38 Messages

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536 Points

So.. under "announcement" or something similar menu we don't see any update notifications any more? We always have to check the "Downloads" menu point?

Official Rep

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101 Messages

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1.7K Points

I like the idea to be able to subscribe software update notification by email.
Brand User

Employee

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66 Messages

 • 

1.4K Points

@janx:  the links for "Technical Documentation - Recent Releases" in the KB & Forums section on the home page point to the most-recent releases, sorted by the most-recent ones first. 

We're also working with IT to create most-recent feeds for both the Software and the TechDocs, similar to the Discussions viewable in the right-nav after you login. 

@Tony Heung:  subscriptions and email notifications are already in our development roadmap, just haven't been prioritized yet. 

Allan.

Allan.

==

Allan T. Grohe Jr.

Knowledge Management Program Director
for RUCKUS Customer Services & Support

15 Messages

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230 Points

100% second this. I now need to actively check each product for updates. Subscriptions would be great, but please also fix the default view, so far this is a step backwards for us.

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